Retail staff accident claim

Shops and other retail premises can be busy and crowded with members of the public as well as other members of staff and there are obvious dangers that employees need to be protected from, which include: 

  • Slips and trips
    Supermarkets in particular are always at risk of spillages and breakages
  • The lifting and carrying of heavy objects
    Items for sale may be heavy and difficult to carry leading to back injuries
  • Objects falling from height
    Poorly stacked goods are at risk of falling from display or storage shelves onto members of staff below
  • Dangerous equipment and machinery
    This includes shopping trolleys with faulty wheels, cages provided for moving goods around the store, meat slicers.

An employer’s duty of care

Your employer has a duty to: 

  • Ensure that they have in place a safe system for inspection and cleaning of floor surfaces and that all members of staff adhere to it.
  • Provide training in lifting and carrying and wherever possible eliminate the need for manual handling operations by providing suitable equipment.
  • Ensure that goods are safely stacked and that all members of staff know how to access storage shelves safely.
  • Regularly inspect, maintain and repair all equipment provided and train staff in its safe use wherever necessary.

If you are a sales assistant, nightshift worker, supermarket worker or shop worker and  you have had an accident at work which was someone else’s fault then you may be entitled to bring a personal injury claim.


Thank you again for everything, I am so happy that I can finally look towards the future and start drawing a line under the accident and putting it in the past where it belongs...I don't think I've felt this happy in ages, it's like a massive weight has been lifted from my shoulders just knowing that it's all done.

Miss M, London 

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