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At Boyes Turner we aim to help our severely injured clients achieve their best possible recovery. We do this with rehabilitation.

Where our client has suffered a severe injury caused by an employer, public body or other road user’s negligence we can often obtain rehab funding from the defendant’s insurer. This allows our client’s rehab to get started straight away. Early rehab means better recovery.

In many cases, our early help ensures that rehabilitation follows seamlessly from the client’s acute NHS hospital care, building on the healing that has already begun.

Our clients deserve the best chance of recovery. Every small improvement that they gain from rehab gives them greater benefit and maximises their recovery. Small gains in function make a big difference after a devastating injury. For some, this means access to therapies to improve mobility, speech and cognitive function, overcoming isolation and dependence by using assistive technology to communicate with others, learn, access education, work or enjoy hobbies and entertainment. It can provide greater independence with adapted vehicles, specialist wheelchairs or custom-made prosthetics. It might allow the client to live independently in adapted accommodation with the guarantee of care and support. 

Once our client’s rehab is underway, we are in a stronger position to secure compensation to cover future rehab costs to improve every aspect of their life, based on a realistic assessment of their abilities and lifelong needs. Rehabilitation is not a substitute for compensation.  

Most of our clients and their families will be experiencing the devastation of sudden, severe injury for the first time. The sooner we are instructed after the accident, the sooner we can begin to support our client families and make a lasting difference.

In the worrying times which follow tragic accidents, Boyes Turner’s serious injury lawyers have the experience and skills to take swift action when it matters and make it count for our clients. This combination of experience, compassion and action is the key to our success in claims for serious personal injury compensation.

After I have sustained an injury, how will my lawyer help with the rehabilitation process?

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What is rehabilitation?

Rehabilitation or ‘rehab’ is the process of restoring someone back to health and normal life, as far as is possible, through training and therapy. Ideally, rehab should follow as soon as possible after the immediate or ‘acute’ medical or surgical hospital/NHS treatment which follows a traumatic injury. If we are instructed early enough, we can often arrange a seamless transfer from acute care to rehab, to maintain and build on the healing that has begun to take place and maximise the potential for recovery.

Each client’s rehab will be individual to them, depending on the extent, type, severity and complexity of their injuries. Head injury and major trauma usually involve a multidisciplinary approach to coordinate the many different treatments needed for physical, neurological and psychological recovery. Amputation often requires physical, prosthetic, pain management and psychological expertise, whereas rehabilitation for someone with PTSD but no physical injury will focus on psychiatric or psychological needs.

Rehabilitation goes far beyond ‘fixing’ a physical or psychological injury. Life will be different after a serious injury, but for many, it can still be fulfilling. In many cases, rehabilitation can help our disabled clients access education, live independently or return to work.  

Our seriously injured clients often benefit from rehabilitation for:

  • Physical injury and disability, including:
    • surgery or medical treatment
    • pain management
    • personalised prosthetics
    • physiotherapy
    • occupational therapy (OT)
    • speech and language therapy
    • hydrotherapy
    • assistive technology
    • specialist equipment
  • Psychological effect of injury, Including:
    • counselling
    • CBT or other therapies
  • Financial implications of injury, including:
    • vocational rehabilitation
    • assistive technology
    • support
  • Mental, intellectual or cognitive effect of the injury, including:
    • support with special educational needs
    • assistive technology
    • educational psychology  
  • Home, family and social life, including:
    • supported independent living
    • adapted vehicles
    • home adaptations or alternative accommodation if existing home cannot be adapted
    • psychological support for the family
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Who can benefit from rehabilitation?

We have secured rehabilitation and compensation for clients who have suffered severe injuries, including:

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Who pays for rehabilitation?

In the majority of our serious injury claims we are able to obtain funding for our client’s rehab from the defendant’s insurer.

We aim to secure rehab funding as soon as possible after the injury to avoid any delay or gaps in our client’s treatment between NHS acute care and rehab.

Where possible, we work collaboratively with the insurer under The Rehabilitation Code 2015 to ensure our client’s needs are met, whilst acting in our client’s best interests, and supporting their family, at all times. The Rehabilitation Code encourages injury claims lawyers and defendant insurers to prioritise the injured person’s rehab in any compensation claim.

If an insurer unreasonably refuses or delays responding to our request for rehabilitation funding, we escalate our request to someone with higher authority within the insurance company, following The Serious Injury Guide. This ensures that our request for rehab funding is considered quickly by someone within the insurance company who has authority to take action. In most cases where the defendant’s liability for our client’s injury is clear, we are able to get our client’s needs assessed and their rehab underway with Rehabilitation Code insurer funding.

Occasionally, if full liability for our client’s injury is strongly disputed by the defendant, the insurer may refuse to provide Rehabilitation Code funding but agree to make an interim payment.

An interim payment is a part payment of compensation paid to the claimant in advance. The client can use their interim payment to pay for their rehabilitation.

The advantage of Rehabilitation Code funding is that it is always paid in full. Interim payments are advance payments of part of the final settlement, which may be reduced (discounted) for risks, such as contributory negligence. A discounted final settlement reduces each part of the compensation recovered by amount of the discount. This includes any rehab costs paid from interim payments. We believe that rehabilitation should always be a priority.  In our experience, we usually recover our clients’ reasonable past rehab costs, along with the rest of their compensation, in their final settlements.

Rehabilitation following serious injury is a lifelong process. It’s rarely ‘all done’ in the first few months or years following the accident. Clients may need ongoing help to adapt to changes in life circumstances, house moves, jobs, prosthetics or ongoing counselling and therapy during tough times. We keep our clients’ rehab needs under review throughout their claim and ensure that their settlement provides for any ongoing or further rehab that they will need in future.

Throughout our care of our client, our experienced solicitors can help ensure that our clients receive their full entitlement to benefits and social care.

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Why is early rehab important?

Recovery is better and faster with early rehabilitation. The injured person has the best chance of regaining more function and independence if rehab continues on, without interruption, from the acute medical care which follows the traumatic injury.  

Instructing us as soon as possible after the accident enables us to:

  • carry out a full assessment of the injured person’s rehabilitation needs before they leave hospital;
  • secure defendant insurer funding sooner and liaise with them throughout;
  • ensure a seamless transition from acute care to rehabilitation, to keep the recovery momentum going;
  • appoint a skilled case manager to coordinate, facilitate, communicate and support the family through the rehabilitation
  • ensure the injured client’s best interests are met throughout their NHS treatment and rehabilitation;
  • support the family with being heard and decision making at multidisciplinary team meetings;
  • help the family plan for the injured client’s future needs, such as care and support, independent living, therapies, equipment and home adaptations;
  • support assessments of the client’s ability to return (supported if necessary) to school, university, work or independent living;
  • help the client try out technology, prostheses, return to work, therapies and independent or supported living, to ensure that their compensation settlement is realistic and fully meets their lifelong needs.

This approach gives the injured client:

  • access to the rehabilitation and support that they need, when they need it;
  • the best chance of maximising recovery and ongoing quality of life;
  • full compensation which properly meets their lifelong needs.
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Will rehabilitation reduce my compensation?

Rehabilitation does not replace compensation. Rehabilitation maximises recovery. Clients who participate fully in their own rehabilitation and recovery go on to live more meaningful and fulfilling lives with the help of compensation. Those who have not reached a level of recovery where they can benefit from available help do not receive the highest amount of compensation.

Compensation is not a random lottery win/windfall. Despite the impression given by the media, compensation is carefully calculated for each individual according to rules that are set by law.

In a major injury claim, most of the compensation reflects the costs of meeting the injured person’s needs arising from their new disability. The greater the recovery, the more the client can use compensation, to access help, support, technology and other assistance to live an independent or meaningful life. Whichever way you look at it, it is in our clients’ best interests to help them make the best recovery. We do this through rehabilitation. 

Disability and other consequences of a severe injury affect the injured person for the rest of their life. Our commitment to rehabilitation comes from our experience of working with seriously injured clients. Our clients receive full compensation, but many also regain more than money alone can provide – restored independence, fulfilment, and the ability to participate in whatever’s important to them in life.

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How we use rehabilitation to help our clients – the rehabilitation process

We understand severe and complex injury. Our clients have suffered severe physical and psychological injury, which is often made worse by chronic pain and fear for the future. Their recovery and their claims need experienced management to ensure that they receive their rehab at a time and in a way that is most effective, with proper support.

We are experienced at securing substantial and timely rehab funding to meet our clients’ needs. We have the skills and the persistence to ensure that our clients’ needs are met.

We also understand the impact that a sudden, severe injury has on other members of the family. Our compassionate and experienced lawyers have supported the parents, partners and children of our injured clients through the toughest of situations.

Our process for securing our client’s rehab begins as soon as we are instructed to investigate and pursue our client’s claim. This involves:

  • alerting the defendant’s insurer, to our client’s injury, their need for rehabilitation and the insurer’s responsibility to compensate them and provide immediate rehabilitation funding;
  • securing an agreement from the insurer to fund the client’s rehabilitation;
  • appointing an experienced case manager to carry out an immediate needs assessment (INA);
  • reviewing the INA recommendations and securing insurer funding to put the rehabilitation plan into action;
  • supporting the rehabilitation by attending multidisciplinary team meetings with the client or their family;
  • reviewing and obtaining regular reports on the client’s progress;
  • liaising with the insurer to ensure that funds are available for each stage of the rehabilitation;
  • supporting the client’s move from rehab to home or supported independent living.

Like any complicated project, rehabilitation should be carefully planned, properly funded and coordinated to achieve the best outcome from the available resources. Our specialist lawyers work with trusted case managers, medical experts and the client’s family, and with the funding insurer, to ensure that our client’s rehab needs are fully and quickly met

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Who can we help make a personal injury claim?

If I make a claim for compensation, will I need to go to court?

How long do personal injury compensation claims take?

What compensation can I claim for serious injury?

What is an interim payment?

How do I get started with making a claim?

How are personal injury claims funded?

What injuries can lead to a personal injury compensation claim?

What is a personal injury claim?

What are the time limits for making a personal injury claim?

Rehabilitation cases

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Awards & Accreditations

Our teams have been nationally recognised over the past decade for their dedication and commitment to securing maximum compensation for our clients

             Brake | The Road Safety Charity

What our clients say

Our clients constantly recognize us as the most experienced, professional, efficient and supportive

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"Thanks for everything"

“Thanks for everything. It’s been very nice to be able to put it all behind us and try to move forward.  I cannot thank you and Boyes Turner for all you have done for me. It goes without saying I would always recommend Boyes Turner. I couldn’t have done it without your support.”

Boyes Turner Client

"You got us the best outcome and I can’t thank you enough"

 Thank you for all your hard work on behalf of myself and my family. You were recommended to us by a close friend back in 2017 and I will certainly recommend you again. You’ve been amazing and very reassuring considering how complicated I made things at times. It’s been one of the hardest times of my life but I was glad I had you on the end of the phone. It’s a surreal feeling now it’s all over but very relieved you got us the best outcome and I can’t thank you enough.

Boyes Turner Client

"Extremely grateful for her professionalism and attention to detail. "

Through my dealings with Claire as my representative in a personal injury claim, I have been extremely grateful for her professionalism and attention to detail. 

I believe going above and beyond to help accommodate my needs and explain everything in a way that I could understand. Working around timing for video calls and zoom meetings with myself and my mum, often on weekends and evenings. We always knew she was just a phone call away to answer any questions we had and if she didn’t have the answer then it would be found out for us. Once the claim was settled, she has still offered her support and provided contacts to do with my injury fund and further surgery I need. 

Boyes Turner client

"Great support throughout a very emotional and difficult period"

Claire was very much the lynchpin in achieving settlement of a complex case. From the outset Claire ensured steps were taken to manage both rehabilitation and legal/case requirements in the correct sequence; this included the early appointment of a case manager.

In addition Claire has been a great support throughout a very emotional and difficult period in our lives.

Boyes Turner client

"I cannot recommend them highly enough"

After being involved in a Road Accident I enlisted the services of Boyes Turner to help settle our compensation claim for damages and ongoing injuries that I incurred as a result. I cannot recommend them highly enough. Their ongoing support throughout an extremely stressful ordeal was second to none. I suffered multiple injuries and they organised all my ongoing medical needs both physically and mentally, to help aid my recovery and rehabilitation. They managed my case with the utmost professionalism, concluding it satisfactorily so that I can move forward with my life and recovery. Thank you to Claire and her team for their amazing ongoing support and work with handling my case, in a time of great stress and uncertainty. Thank you so much for all you have done for me and my family.


Boyes Turner client