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For more than 30 years, Boyes Turner’s medical negligence solicitors have helped individuals and families whose lives have been devastated by negligent hospital or GP treatment rebuild their lives through their entitlement to claim compensation.

What is medical negligence?

Medical negligence, also known as clinical negligence, is substandard treatment of a patient by a healthcare provider, such as:

  • a GP (general practitioner);
  • a doctor;
  • a nurse;
  • a midwife;
  • a pharmacist.

Why choose Boyes Turner?

Our nationally acclaimed medical negligence lawyers are recognised by Chambers Directory and Legal 500 as leading experts in clinical negligence. Our clients receive the highest standards of advice and representation and are always treated with compassion, outstanding care and understanding of the physical, emotional, psychological and financial impact that life-changing injury can have upon their lives. 

We are known for obtaining the highest compensation awards and our track record of successful settlements speaks for itself.  In the last 12 months we have recovered over £100 million in compensation for our clients. 

Our highly experienced medical negligence lawyers have the proven skills to succeed in high value, complex claims involving catastrophic injury and severe disability.

Susan Brown


Meet the team

Our nationally acclaimed medical negligence lawyers are recognised by Chambers Directory and Legal 500 as leading experts in clinical negligence. Our clients receive the highest standards of advice and representation and are always treated with compassion, outstanding care and understanding of the physical, emotional, psychological and financial impact that life-changing injury can have upon their lives. 

We are known for obtaining the highest compensation awards and our track record of successful settlements speaks for itself.  In the last 12 months we have recovered over £100 million in compensation for our clients. 

Our highly experienced medical negligence lawyers have the proven skills to succeed in high value, complex claims involving catastrophic injury and severe disability.

How our solicitors can help you

Interim payments to aid recovery

We work hard to secure early admissions of liability. This enables us to obtain substantial interim payments to begin easing the financial hardship which often follows a devastating injury. We use interim payments to make a real difference to the injured person and their family by getting care, rehabilitation and therapies underway as soon as possible. Depending on the client’s injury, we can help meet their needs for:

  • personal care and assistance;
  • physiotherapy;
  • occupational therapy;
  • speech and language therapy;
  • psychological counselling;
  • adapted accommodation;
  • wheelchairs;
  • transport;
  • prostheses;
  • assistive technology and other specialist equipment. 

By understanding and targeting provision for our clients’ individual needs early in the claims process, we help restore our clients’ mobility, independence and ability to participate fully in family and social life, long before the claim has concluded.

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Educational and workplace support

Depending on the type of injury, we can also facilitate our clients’ access to educational and vocational (workplace) support. We work closely with our special educational needs (SEN) specialists to achieve the right school placements for our disabled child clients. 

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What are the different types of medical negligence claims?

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How much compensation can you get for medical negligence?

In England and Wales, the law says that compensation for medical negligence should put the injured person back in the position that they would have been in but for the negligently caused injury, in so far as money can. This means that compensation is calculated carefully to reflect the injured individual’s personal circumstances. Whilst the way in which we calculate damages follows certain mandatory principles and practises, the differences in our clients’ injuries, pre-injury lifestyles and post-injury needs means that no two claims will be the same.

The compensation that an injured person receives from a medical negligence claim depends on:

  • the type and severity of the injury/disability that was caused by the negligent treatment;
  • the cost of meeting the individual’s additional needs which arise from that injury, such as the cost of full-time care, necessary adaptations to housing, therapies, specialist equipment;
  • the financial losses that arise from that injury, such as loss of net income from being unable to work;
  • the length of time that the injured person will be affected by those costs or losses - for example, loss of earnings may be calculated to retirement age, whereas costs of care may continue to the end of life.

Financial costs and losses will include past losses – from the date of the injury to the date of settlement – and future loss, beginning at date of settlement and projected into the future. Past losses will also include interest.

All annual (recurring) costs, such as loss of earnings or the cost of care, are multiplied by a ‘multiplier’. The ‘multiplier’ is a figure which represents the number of years that the cost or financial loss will be suffered. It has been adjusted by a ‘discount rate’ which is set by the government. The discount rate allows for the fact that the claimant (injured person making the claim) receives their lifetime’s worth of compensation money early and can invest it and earn interest on it. The aim of the discount rate is to adjust the compensation paid for future losses to ensure that the claimant is neither over nor under-compensated.

At Boyes Turner we take great care in the way we investigate and gather evidence of our clients’ needs and losses to ensure that our clients receive the maximum possible compensation for their injury. By ensuring that we understand each client’s individual needs, we are able to claim the highest levels of compensation and negotiate the best possible settlements for them.

Where our client’s life expectation is long or uncertain, it is natural for their family to worry about whether there will be enough money to pay for their care in the long-term future. Where guaranteed provision for lifelong care costs is a priority, we negotiate settlements which combine lump sum payments with guaranteed, index-linked, lifelong, annual payments (known as periodical payment orders or PPOs). The lump sum gives the client flexibility and helps pay for capital costs. The PPO annual payments ensure that the client will always have a regular income which covers the cost of their care. Payments made by PPO are tax-free.

Each settlement is skilfully negotiated and carefully structured to ensure that the compensation settlement is a source of financial security, certainty and peace of mind for our client and their family.

Where negligent medical treatment has resulted in the patient’s death, depending on the individual’s circumstances, their family (as individuals or via the deceased’s estate) may be entitled to compensation for:

  • the deceased’s pain and suffering from the date of negligent injury to the date of death;
  • any dependent family members’ ‘loss of dependency’ on the deceased’s income or services;
  • funeral costs and other costs arising from the deceased’s injury and death;
  • a statutory bereavement payment.
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How to make a medical negligence claim?

If you think that you or a family member have received negligent medical treatment which has caused serious injury or disability, we recommend that you speak to one of our friendly, experienced clinical negligence team as soon as possible. You can contact us by telephone or by email. Your enquiry will be handled confidentially and preliminary advice in relation to pursuing a claim will be given free of charge.

Our solicitors will:

  • ask you to tell us, briefly:
    • what has happened;
    • what you think went wrong;
    • about your injuries;
    • how the injury has affected various aspects of your life.
  • advise you about the limitation deadlines (time limits) which apply to your claim;
  • advise you whether we are able to help you investigate your claim.

If we are able to help you, we will;

  • ask for your medical records or authority to apply for them on your behalf;
  • discuss funding methods for making your claim and take steps to secure the best method of funding;
  • take a detailed statement from you which captures your recollections of the events which led to the injury and are relevant to the claim;
  • instruct medical experts to advise on breach of duty (to prove negligence) and causation;
  • we may also arrange a meeting with the experts and a barrister (counsel) to which you will be invited to attend.

Once our initial investigations have taken place, we will;

  • discuss with you the strengths and weaknesses (the merits) of your claim;
  • discuss with you our strategy for pursuing the claim;
  • discuss any further evidence that is needed to support your claim;
  • notify the defendant (hospital or doctor) of your intention to pursue a claim and invite them to respond, giving them an opportunity to admit liability, before court proceedings are issued.

If liability is admitted, we will enter judgment and apply for an interim payment as soon as possible to meet any urgent needs that you may have as a result of the negligently caused injury.

If liability is disputed, we will discuss with you the further steps that we need to take to progress your claim.

At all times our approachable, experienced clinical negligence lawyers will ensure that you are informed of any developments and understand the process. Your solicitor and our friendly support staff will always be available to discuss any concerns or queries that you might have along the way.

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How long do medical negligence claims take?

The duration of a medical negligence claim depends on the individual circumstances of the client’s case. The claim is likely to take less time to conclude where:

  • liability is admitted by the defendant (NHS hospital or doctor);
  • the injured person’s injuries have stabilised and their prognosis (long-term outcome) is clear;
  • the injured person’s needs, the costs of meeting those needs and other financial losses are straightforward and easy to assess clearly.

Circumstances which make the claim more complex and therefore take longer to resolve include:

  • where the defendant disputes that they were negligent or that the medical treatment given (even where admittedly negligent) caused the client’s injury;
  • where the injured person is a child whose disability is expected to change with their growth and development over time;
  • where multiple experts in different disciplines are needed to assess complex injuries and the likely long-term outcome.

Our nationally acclaimed clinical negligence solicitors have helped hundreds of individuals and families whose lives have been devastated by medical negligence and we understand the impact that these tragic events and their financial consequences can have. We work hard to secure early admissions of liability and substantial interim payments so that we can begin to alleviate financial hardship and provide essential care, respite, specialist equipment, therapies and home adaptations long before the claim has settled. With liability judgments secured and interim funds in place, the individual and their family are able to focus on rebuilding their lives whilst we concentrate on valuing and negotiating settlement of the claim.

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How to fund a medical negligence claim?

  • Legal Aid – for brain injuries at birth

As top-rated specialists in cerebral palsy and other serious neurological disability claims, we have access to Legal Aid funding for eligible clients. Where the child’s case is funded by Legal Aid, the family can be sure that on the successful conclusion of the claim, their child will receive their full compensation without any deduction for legal costs. Where Legal Aid is available for a child with serious brain injury, we believe that it is in the child’s best interests for their claim to be covered by Legal Aid.

This form of funding is only available to those who have suffered a brain injury, such as cerebral palsy, at birth or within the first few weeks of life. The child must have suffered their brain injury in England or Wales, and they must not have substantial funds of their own. The parents’ finances are ignored for the child’s application.

 Legal Aid funding will only be given to a child where their claim is handled by a solicitor who has been approved as a specialist in cerebral palsy and child brain injury claims by the Legal Aid Agency.

  •  No win no fee – conditional fee agreement (CFA)

Where Legal Aid is not available, we act for clinical negligence clients on a conditional fee agreement (CFA or ‘no win no fee’) basis.  Just as the name says, no win no fee means that unless our client wins their case there are no legal fees for them to pay. If the case fails, we do not get paid for the time we have spent working on their case. Our client’s liability for disbursements (such as expert and court fees) and any entitlement the defendant might have to legal costs is paid by an after-the-event insurance policy. 

CFAs make it easier for people to afford a legal claim because they do not have to pay any upfront charges. There are no legal bills along the way. They pay nothing if they lose their claim. If they win, nothing is payable until the end of the case.

  •  Legal Expense Insurance

If an injured person has legal expense insurance which was in place at the time that they were injured by medical negligence, their legal expense insurance policy might help with funding their claim. If you have legal expense insurance, you should let us know as soon as you are considering making a claim.

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How can you prove medical negligence?

Medical negligence cases are legally and medically complex. If you have been seriously injured by medical negligence and want to claim compensation, it is essential that your solicitors specialise in clinical negligence and understand what is required, both legally and medically, to prove your claim.

The law says that a medical practitioner is negligent if they have acted in a way that no responsible body of medical opinion would regard as acceptable. That means that if the care given was of a reasonable standard the court will not regard it as negligent, whatever the result.

Where healthcare is found to be (legally) negligent, then the claimant (the person making the claim) must prove that their injury was caused or significantly worsened by the negligent care. This is important because the patient may already be very ill when they receive negligent medical care. In those circumstances, they must prove that their injury (and its financial consequences) would have been avoided or greatly reduced if correct treatment had been given. This aspect of the medical negligence claim is known as ‘causation’. Causation must be proven, even if negligence is admitted, for the claim to succeed and compensation to be awarded.

Negligence and causation must be proven by supportive opinions from medical experts. We instruct experts in the same field of medicine as the negligent care to tell us whether the care that was given was of a reasonable standard. If negligence is proven, we ask medical specialists in the type of injury suffered, to confirm whether our client’s injury was caused or made worse by the negligent treatment, or would have been reduced or avoided with correct care.

The medical experts make their assessments by examining the evidence:

  • the best evidence is often contained in the patient’s medical records which were written contemporaneously (i.e. at the time of the treatment);
  • reports of investigations carried out by the NHS trust, GP practice or Healthcare Safety Investigation Branch (HSIB);
  • evidence from a coroner’s inquest or pathologist if the patient died;
  • witness statements from our client and other witnesses;
  • any statements from the defendant’s witnesses – the doctors, nurses and other healthcare providers – which have been disclosed by the defendant healthcare professional or the NHS organisation that employed them.

The experts may also back up their opinion with other reputable sources of professional information, such as:

  • guidelines published by The National Institute for Health and Care Excellence (NICE), relevant professional training bodies, such as the Royal College of Obstetricians and Gynaecologists (RCOG), or guidelines from the NHS Trust where the doctor worked;
  • research studies published in peer-reviewed, medical professional journals, such as the BMJ.

They will also draw on their own clinical experience when giving their opinion about whether the treatment given was to a reasonable standard and was responsible for causing the injury.

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Is there a time limit for claiming medical negligence compensation?

The law states that, in most cases, someone who has been injured as a result of medical negligence has three years from the date of the negligence which caused the injury to issue court proceedings. If they fail to issue court proceedings within that time, their claim will be statute barred, meaning that they lose their right to bring a claim.

There are the following exceptions to the three-year rule:

  • if a child is injured before they are 18, their three-year deadline expires on their 21st birthday. In other words, their time doesn’t start to run until they are 18;
  • if the injured person is mentally disabled (lacks mental capacity) then their time doesn’t begin to run at all, unless their mental capacity is restored;
  • where the injured person has died as a result of negligent treatment, the three-year time limit expires three years after the date of their death;
  • if the injured person couldn’t have known that they had been injured by negligence, the court may allow a valid claim to proceed. In these circumstances, the claim must be issued within three years of when the injured person first became aware (or should have suspected) that they had been injured by negligent care;
  • the court has a general discretion to extend the time limit in cases where none of the above exceptions apply, but only does so in exceptional circumstances.

Regardless of your time limit, we recommend that you contact us as soon as you can after the injury has taken place, even if at that stage you are only considering whether to make a claim. By contacting us early:

  • you may avoid later problems with deadlines;
  • we can advise you how to collect and preserve essential evidence;
  • we can ensure you have the best chance of securing your entitlement to full compensation for your claim.
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Will I need to go to court to claim medical negligence compensation?

Our highly experienced medical negligence lawyers are recognised by Legal 500 and Chambers as experts in handling clinical negligence claims. Whilst we cannot guarantee that any particular claim will settle out of court, we take great care in investigating and preparing each claim that we take on. Our clients’ claims usually settle successfully without the need for a contested trial.

Occasionally, cases can only be concluded by a formal court hearing, such as where:

  • NHS Resolution, the NHS’s defence organisation, decides to test the courts’ approach to a particular type of claim by taking a case all the way to court;
  • there is a point of law in a claim which needs clarification to avoid confusion is future cases;
  • where there is strong disagreement between the medical experts for each side about whether treatment amounted to negligence or caused the injury, needing the court to decide;
  • where there is a factual dispute about what happened between the parties which must be decided upon by the court before liability can be determined.

Where our client’s claim is complicated by any of the above, we may advise our client that for the case to proceed it must go to a court hearing. Our caring and highly experienced solicitors and barristers ensure that our clients are always kept informed and supported.

Even in non-contested cases, there will be occasions when the case is brought for shorter hearings before the court, such as after a settlement for a child or brain injured adult without mental capacity takes place.  In these cases, the lawyers for both sides present the agreed settlement to the court for the judge’s approval.

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How do I know if I have a claim?

Where a healthcare professional is employed by an NHS or private healthcare organisation, their employer usually takes responsibility for their mistake. Most NHS employees’ claims are handled, defended and/or settled by NHS Resolution. In some cases, particularly where the healthcare was provided privately, the doctor or other healthcare professional may be indemnified and represented by their professional defence organisation (such as the Medical Defence Union or the Medical Protection Society).

Patients have a right to be compensated for injuries (and their financial consequences) which are caused by unacceptable errors in their medical treatment. Healthcare professionals have professional indemnity insurance, either through the NHS or their own insurers, to cover them for compensation claims in the event that they make a mistake which results in injury to a patient.  

Medical negligence can occur in any area of healthcare. Most commonly, we act for clients whose serious injury arose from negligent:

  • maternity care (obstetric and midwife care of mother and baby);
  • neonatal care (within the first few weeks of a baby’s life);
  • GP (general practitioner) misdiagnosis and delays;
  • oncological (cancer) errors and delays;
  • surgical and anaesthetic errors and delays;
  • A&E (accident and emergency) misdiagnoses, mistakes and delays;
  • cardiology;
  • vascular care;
  • orthopaedic care;
  • hospital care.

Whilst most mistakes cause temporary harm or distress to the patient, some negligent errors result in serious injury and permanent disability. These life-changing injuries affect every aspect of the injured person’s life, including their independence, mobility, ability to communicate, self-care, work and participate in social and leisure pursuits. Their lifespan may be shortened and they may become totally dependent on others for care to keep them safe and healthy, and for assistance with all the usual activities of daily life. 

Our clients who have been severely injured/disabled by medical negligence have suffered:

  • cerebral palsy and other birth-related brain injury; 
  • maternal childbirth injury;
  • serious neurological injury and learning disability from infection or neonatal brain injury;
  • brain damage from brain haemorrhage/intracranial bleeding/haematoma, clots and stroke;
  • amputations from meningitis, septicaemia/sepsis, peripheral ischaemia, negligent diabetic care, anticoagulation and surgical errors;
  • paralysis, pain, impaired function and psychological damage from cauda equina (spinal cord compression), spinal tumours and surgical/traumatic spinal injury;
  • pain, disability, impaired function, reduced lifespan and psychological damage from cancer;
  • cardiac damage from undiagnosed heart attacks or misdiagnosed cardiac conditions;
  • bowel injury, peritonitis and sepsis from surgical error;
  • permanent, severe disability from delayed diagnosis and treatment of tuberculosis (TB);
  • brain injury and psychological damage from anaesthetic errors;
  • nerve injury from surgical errors;
  • severe disability from medication/prescribing mistakes and anaphylaxis.

We also help dependent families claim compensation where their loved one died as a result of medical negligence. Compensation can ease the financial hardship that often follows the unexpected death of a parent or partner, providing some relief for our clients at this extremely difficult time.

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Previous Cases

$23 million settlement in an international cerebral palsy claim for a boy who suffered kernicterus brain damage from untreated jaundice in the days following his birth. Our client’s compensation reflected the cost of meeting his needs in the USA, where he now lives. During the claim, interim payments of £1,350,000 helped meet his urgent needs.

£21 million settlement for a severely disabled teenager whose cerebral palsy was caused by HIE from lack of oxygen to his brain during negligent delays in his delivery. A £250,000 interim payment was secured to meet his urgent needs whilst we pursued his claim. 

£950,000 settlement for a man with diabetic neuropathy who developed Charcot foot and required a below knee amputation after delayed diagnosis and treatment of a minor foot injury. GP surgery staff and a hospital x-ray department missed multiple opportunities to refer him for specialist foot care or diagnose his condition. 

£1.4 million settlement for a young woman who suffered a brachial plexus injury (Erb’s palsy) as a result of negligent management of shoulder dystocia during her birth. Previous solicitors had valued her claim at £6,000 but advised her parents that her claim was too difficult to prove.

£3.6million settlement for a child whose brain was injured, causing cerebral palsy, as a result of delayed treatment of neonatal meningitis. The hospital’s obstetric and neonatal staff failed to recognise that the newborn baby was showing signs of infection and needed urgent treatment with antibiotics.

£1.5million lump sum plus lifelong payments of £225,000pa for a man who was left paralysed with tetraplegia after falling from the hospital chair where he was left to sleep after unnecessary spinal surgery. An interim payment of £300,000 met his urgent needs whilst the case continued.

£750,000 settlement for a woman who needed amputations of her left hand, the digits of her right hand and  left foot, and a right leg below knee amputation, as a result of delayed and poor treatment of post-operative sepsis and necrotising fasciitis. She also suffered a psychological injury.  Previous solicitors had advised her that her claim could not be pursued.

£800,000 settlement for a man left with bowel and bladder damage, impaired mobility and sexual dysfunction after his GP failed to recognise signs of cauda equina syndrome (CES) and refer him for emergency treatment.

£2 million settlement for a woman who was left with 50% respiratory disability after nearly a four-year delay in diagnosis and treatment of tuberculosis (TB). 

£800,000 for a client left with pain, bowel and bladder and sexual dysfunction, and a psychological injury after negligent treatment for cervical smear tests showing CIN3 (pre-cancerous cells) led to her developing cervical cancer. Interim payments of £40,000 helped ease our client’s financial hardship during the claim. Several previous solicitors had refused to take on our client’s case.

Previous Cases

Awards & Accreditations

Our teams have been nationally recognised over the past decade for their dedication and commitment to securing maximum compensation for our clients

What our clients say

Our clients constantly recognize us as the most experienced, professional, efficient and supportive

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"Very Professional "

Boyes Turner helped me through one of the toughest times in my life. They were very professional whilst remaining friendly. At times the process was emotionally tough but they were very patient with me and went through everything with me until I understood it. I cannot recommend them enough. 

Boyes Turner Client

"We cannot thank Susan and her team at Boyes Turner enough"

Words cannot express how grateful we are to Susan and her team for the level of commitment and dedication shown to our family during a time which would be difficult for anyone. Susan demonstrates a calm professional manner which helped us to feel at ease. Her level of knowledge has proven to be the best in the field and we fully recommend her to anyone seeking to investigate birth injury claims. You can be confident that Susan and her team will scrutinise the medical notes thoroughly and will keep you well informed throughout the process. We are very pleased with the outcome of our child’s case and know that her work has resulted in justice being achieved. Our family will now be able to move forward in the knowledge that the finances are securely in place for our child to receive a suitable care package, purchase equipment and receive necessary lifelong therapy. We cannot thank Susan and her team at Boyes Turner enough.

Boyes Turner Client

"I would like to say a huge thank you to Fran Rothwell"

I would like to say a huge thank you to Fran Rothwell for the exceptional work that she has carried out on my behalf. She is knowledgeable, efficient and has great attention to detail.Fran has kept me informed throughout the entire process and has been a great support to me, always being at the end of the phone, or on an email, whenever I needed her. She truly wants the best for her client and is passionate about getting justice. Fran also has a kind and compassionate nature and takes her time to explain what is going on in a clear and simple way. This has been extremely helpful to me during a difficult time.It is certainly reassuring having such strong women behind me.

Boyes Turner Client

"The journey with Julie was interesting! "

From a speculative inquiry to a life changing award, the journey with Julie Marsh was interesting. Julie kept me informed along the way explaining exactly what was going on and more importantly why. The team that was assembled certainly knew their stuff which meant I got all the necessary support to keep going. Thank you all. 

Kevin Ridsdale

"Successfully negotiated a full and fair compensation"

Boyes Turner staff were always helpful and quick to respond. Communicating from the other side of the world presented no problems. Boyes Turner secured generous early interim payments that allowed me to continue my (non-funded) medical treatment that otherwise I could never have afforded. My Boyes Turner solicitor successfully negotiated a full and fair compensation and continuation of funding for future medical treatment and associated costs giving me great peace of mind. Thank you so much Annabelle! I would recommend Boyes Turner solicitors. They are professional, courteous and helpful.