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GP surgeries are busy places and GPs are required to make increasingly quick decisions about their patients’ diagnoses, referral needs and treatment. Inevitably, mistakes happen. When a medical error by a GP or their practice staff results in serious harm to a patient, the patient is entitled to compensation for their injury and its financial consequences.  

For over 30 years, our friendly, highly skilled GP negligence solicitors have helped hundreds of people claim their full entitlement to compensation from their GP's insurers.

What is GP negligence?

General Practitioners are responsible for providing routine healthcare to their registered patients, arranging tests and investigations, and referring to specialist doctors when a patient is showing signs or symptoms of a potentially serious illness.

GPs are held to the same standards as other medical professionals. When a GP fails to act in accordance with the standard practice of a responsible GP, that is a breach of their duty of care to their patient. Breach of duty by a GP is also known as GP negligence. If the negligence causes serious or lasting injury to the patient, they may be able to claim compensation. 


Common claims against a GP

A patient may have a claim against a GP if they suffer avoidable injury which was caused by the GP’s negligent:

  • failing to examine a patient, note their symptoms, take their medical history properly;
  • failing to take into account the patient’s medical history or other conditions when making a diagnosis;
  • delay or failure to recognise and act on red flag warning signs and diagnostic symptoms and signs of illness;
  • delay or failure to refer a patient to hospital or to a specialist for a second opinion, investigations or treatment;
  • failure to order necessary tests and investigations;
  • communication errors, such as failing to tell a patient about test results needing action or follow up, or failing to specify that a patient’s referral is urgent;
  • errors in prescribing medicines;
  • treatment errors.


Starting your GP negligence claim

To help support your GP negligence claim, we will obtain medical records, any investigation documentation and treatment protocols. We will then take a detailed witness statement from you and others as necessary, and instruct independent medical experts to consider the care you received and the consequences for you of the failings in your care.

The defendant may accept responsibility for your injury as a result of GP negligence, and we may be able to negotiate the appropriate compensation award at this point.

If settlement is not achieved, we will start court proceedings and take your case towards trial, keeping the defendant under pressure to agree settlement of your GP negligence claim. Over 95% of cases succeed without the need for trial, but every case is prepared on the basis that a judge will need to decide all the issues in your claim that the defendant has not admitted.

GP negligence claims frequently asked questions

Why choose Boyes Turner?

Our clients receive the highest standards of advice and representation and are always treated with compassion, outstanding care and understanding of the physical, emotional, psychological and financial impact that life-changing injury can have upon their lives.

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What conditions have you successfully recovered compensation GP negligence for?

We have successfully recovered substantial compensation for clients injured by GP negligence which caused serious, permanent disability. Conditions in which GP negligence commonly leads to claims include:

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Who pays the compensation for GP negligence?

Where a medical negligence claim against a GP relates to treatment after 1st April 2019, the legal claim is defended or settled in the same way as NHS hospital negligence claims, by the NHS’s defence organisation, NHS Resolution.

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What is the role of a GP?

A general practitioner or GP is a local, community-based doctor who advises and treats people for minor and chronic illnesses.

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Our previous GP negligence cases:

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Meet your specialist team

Our specialist GP negligence claims team are considered leaders in the field and have a significant amount of expertise.
Susan Brown photo

Susan Brown


Julie Marsh headshot

Julie Marsh


Richard Money-Kyrle headshot

Richard Money-Kyrle


Sita Soni headshot

Sita Soni

Senior Associate - solicitor

Vanessa Wand photo

Vanessa Wand

Senior associate - solicitor

Rachel Makore headshot

Rachel Makore

Associate - solicitor

Tara Pileggi-Byrne photo

Tara Pileggi-Byrne

Associate - Solicitor

Alpa Rana headshot

Alpa Rana

Associate - solicitor

Fran Rothwell

Fran Rothwell

Associate solicitor

Ben Ireland headshot

Ben Ireland


Alice Carley headshot

Alice Carley


Audrey Elmore headshot

Audrey Elmore

Medical records coordinator

Nicky Melville headshot

Nicky Melville

Professional support assistant

Susan Brown photo
Julie Marsh headshot
Richard Money-Kyrle headshot
Sita Soni headshot
Vanessa Wand photo
Rachel Makore headshot
Tara Pileggi-Byrne photo
Alpa Rana headshot
Fran Rothwell
Ben Ireland headshot
Alice Carley headshot
Audrey Elmore headshot
Nicky Melville headshot

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Will I need a medical examination if I make a medical negligence claim for compensation?

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GP claims cases

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Awards & accreditations

Our medical negligence and personal injury teams have been nationally recognised for over 20 years because of their expertise, empathy and commitment to securing maximum compensation for our clients.

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What our clients say

"Amazing support"

Fran has been an amazing support through a very difficult time for me and my family. Always available to speak and kept me in the loop with anything happening, she has been so kind, and I thank her so much for helping and getting my mum the justice she deserved.

Ms Alison

"Honest, approachable and truly empathetic"

What has to be some of the most testing horrible times was dealt with in a dignified, honest, approachable and truly empathetic manner. I could not begin to do Susan justice for her handling of our case.

Boyes Turner Client

"they kept us fully informed "

I approached Boyes Turner after my claim was turned down by one of the Medical Negligence Claim company. My wife was a victim of medical negligence.

Boyes Turner have acted so efficiently on our behalf and was able to win our case. Anytime we contact them, their customer service was very good as they kept us fully informed of every level our case has developed. They are very friendly and approachable and great in their professional advise. I would strongly recommend anyone approach them for their legal and medical negligence services.

Boyes Turner Client

"Thoroughly professional, knowledgable and approachable"

Thoroughly professional, knowledgable and approachable with communication and updates as and when needed, in what can be a drawn out process, I was always comfortable asking questions and always received answers which were clear and understandable. Highly recommend

Boyes Turner Client

"Amazing professional firm"

I came to Boyes Turner desperate after searching the web for a firm to use for my sons case. He was only a few months so my mind was all over the place, but from the very first point of contact I felt a sense of relieve and belonging. I was welcomed and looked after by amazing staff who always communicated everything so well and went the extra mile to explain things and ensure I understood what was happening every step of the way (THANK YOU SUSAN BROWN). Susan was amazing I felt like I not only had a solicitor but someone who understood my emotions as a mother and always handled me with so much compassion and that was all I needed to keep me going for the 6 years of the case. Years went by in a breeze because of how professional Boyes Turner was. I am so greatful I went through it all with them and mananged to get my son a good compensation. We look forward our new life where my sons needs are priority after struggling for so long. Thank you Boyes Turner and thank you Susan Brown. My family and I are ever indebted.

Boyes Turner Client
Rated Excellent 4.8/5