Skip to main content

Contact us to arrange your
FREE initial consultation

Call me back Email us

Accident and emergency departments are expected to provide safe, timely and often critical emergency care to patients who are experiencing acute or severe illness, traumatic injury or a life-threatening, medical emergency.

A&E staff make important decisions about the severity, urgency, and nature of a patient’s condition. Their actions determine whether a patient needs immediate treatment, specialist review, admission to hospital, discharge home or referral elsewhere. Their response to emergency situations can ensure that the patient receives the treatment needed to heal or manage their condition.

Where the A&E team’s response is delayed, wrong or substandard, it can cause severe harm to the patient from a worsening of their condition, life-long disability, or fatal injury.

If you or a member of your family have suffered severe avoidable harm as a result of A&E negligence, Boyes Turner’s experienced medical negligence lawyers can help you make an accident and emergency claim.

What is A&E negligence?

Due to its nature, an A&E department is a fast-paced and high-pressure environment which works hard to treat patients. Pressure on A&E departments can lead to severe and progressive injuries being missed or investigation, diagnosis and treatment being delayed with catastrophic consequences.

Starting your A&E claim

A&E negligence claims secure compensation for clients who have suffered as a result of negligent treatment following delayed, wrong or substandard care involving attendance at an A&E department.

Our medical negligence solicitors have vast experience in securing compensation and can support you making an A&E claim, helping you to focus on recovering.

The compensation you receive will help you cover the costs of:

  • Loss of earnings due to time off work.
  • Medical treatment and travel expenses.
  • Adaptions that are needed to your home or vehicle because of the injury you sustained.
  • Care and support helping you recover from and manage the consequences of your injury.


During your A&E claim, we will take you through a number of steps:

  • Gather Evidence = We will help you to gather evidence of your claim by acquiring medical records and taking a witness statement from you and anyone else who might have relevant information.
  • Expert Evidence – we obtain input from medical experts on the standard of the care you received in A&E and the consequences for you of the identified failings in care.
  • Letter of Claim = Then we will send a letter of claim to the NHS setting out where we believe there were failures in the care you received and the consequences for you of those failings.
  • Response = The NHS have four months to respond and if they accept, you will be awarded your compensation.
  • Litigation = If the NHS denies your claim we will issue court proceedings and your claim will proceed towards trial. During the litigation process we will continually discuss with you how best to seek to resolve your claim and avoid the risks associated with trial.


Why choose Boyes Turner?

Our clients receive the highest standards of advice and representation and are always treated with compassion, outstanding care and understanding of the physical, emotional, psychological and financial impact that life-changing injury can have upon their lives.

  • We are nationally acclaimed medical negligence lawyers. We are recognised as leading clinical negligence experts by Chambers Directory and Legal 500.
  • Our award-winning solicitors are accredited for our expertise by the Law Society, AvMA and APIL. We secure maximum compensation settlements for our clients which make the best provision for their current and future needs.
  • We have an extensive and highly experienced medical negligence team with proven skills to succeed in high value, complex claims involving catastrophic injury and severe disability.

Read more about Boyes Turner

Accident and emergency claims frequently asked questions

What is A&E (accident and emergency)?

A&E is the department of a hospital or healthcare centre which provides emergency treatment for people with acute or sudden serious illness, medical emergencies or severe accidental or traumatic injuries.

Read more

What constitutes A&E negligence?

Claims for A&E negligence usually arise from diagnosis errors, treatment errors, delays, incorrect prioritising of a patient’s need for treatment or negligently discharging a patient.

Read more

What are common injuries that lead to A&E negligence claims?

Misdiagnosis, treatment errors, delays, NHS problems and GP negligence can cause a number of different injuries.

Read more

Our recent related cases

  • £400,000 settlement for a woman who was left with physical and psychological injuries after repeated failures by a hospital A&E department to diagnose cauda equina syndrome (CES).
  • £250,000 settlement for a woman with a history of severe back pain and surgery who suffered physical and psychological injury after A&E department staff failed to recognise her signs of cauda equina syndrome (CES).
  • £205,000 settlement in a complex case for a 75-year-old woman with pre-existing cerebral atrophy who suffered subtle cognitive damage after delayed hospital diagnosis of a subdural haematoma (collection of blood between the skull and the brain).
  • Settlement for a boy who was left with paraplegia and neurological deficits after delayed diagnosis of Ewing’s sarcoma by accident and emergency department (A&E) staff.
Get help today
  • No upfront costs & no win, no fee
  • Expert rehabilitation help
  • Free & no obligation initial advice

Meet your specialist team

Our specialist Accident and emergency claims team are considered leaders in the field and have a significant amount of expertise.
Susan Brown photo

Susan Brown


Julie Marsh headshot

Julie Marsh


Richard Money-Kyrle headshot

Richard Money-Kyrle


Sita Soni headshot

Sita Soni

Senior Associate - solicitor

Vanessa Wand photo

Vanessa Wand

Senior associate - solicitor

Rachel Makore headshot

Rachel Makore

Associate - solicitor

Tara Pileggi-Byrne photo

Tara Pileggi-Byrne

Associate - Solicitor

Alpa Rana headshot

Alpa Rana

Associate - solicitor

Fran Rothwell

Fran Rothwell

Associate solicitor

Ben Ireland headshot

Ben Ireland


Alice Carley headshot

Alice Carley


Nicky Melville headshot

Nicky Melville


Audrey Elmore headshot

Audrey Elmore

Medical records coordinator

Susan Brown photo
Julie Marsh headshot
Richard Money-Kyrle headshot
Sita Soni headshot
Vanessa Wand photo
Rachel Makore headshot
Tara Pileggi-Byrne photo
Alpa Rana headshot
Fran Rothwell
Ben Ireland headshot
Alice Carley headshot
Nicky Melville headshot
Audrey Elmore headshot

Related news

Related cases

What is a medical negligence claim?

Who can make a medical negligence claim?

Can I claim against the NHS?

Will I need to go to court to claim medical negligence compensation?

How much compensation can you get for medical negligence?

What can medical negligence compensation pay for?

How to fund a medical negligence claim?

Will I need a medical examination if I make a medical negligence claim for compensation?

What are the time limits for making a medical negligence claim?

Can I make a claim on behalf of a child?

How to make a medical negligence claim?

How long do medical negligence claims take?

How will medical negligence compensation be paid?

What is causation in medical negligence claims?

How can you prove medical negligence?

A&E cases

View all

Awards & accreditations

Our medical negligence and personal injury teams have been nationally recognised for over 20 years because of their expertise, empathy and commitment to securing maximum compensation for our clients.

              Lifetime Lawyers Logo Brake | The Road Safety Charity

What our clients say

"Amazing support"

Fran has been an amazing support through a very difficult time for me and my family. Always available to speak and kept me in the loop with anything happening, she has been so kind, and I thank her so much for helping and getting my mum the justice she deserved.

Ms Alison

"Honest, approachable and truly empathetic"

What has to be some of the most testing horrible times was dealt with in a dignified, honest, approachable and truly empathetic manner. I could not begin to do Susan justice for her handling of our case.

Boyes Turner Client

"they kept us fully informed "

I approached Boyes Turner after my claim was turned down by one of the Medical Negligence Claim company. My wife was a victim of medical negligence.

Boyes Turner have acted so efficiently on our behalf and was able to win our case. Anytime we contact them, their customer service was very good as they kept us fully informed of every level our case has developed. They are very friendly and approachable and great in their professional advise. I would strongly recommend anyone approach them for their legal and medical negligence services.

Boyes Turner Client

"Thoroughly professional, knowledgable and approachable"

Thoroughly professional, knowledgable and approachable with communication and updates as and when needed, in what can be a drawn out process, I was always comfortable asking questions and always received answers which were clear and understandable. Highly recommend

Boyes Turner Client

"Amazing professional firm"

I came to Boyes Turner desperate after searching the web for a firm to use for my sons case. He was only a few months so my mind was all over the place, but from the very first point of contact I felt a sense of relieve and belonging. I was welcomed and looked after by amazing staff who always communicated everything so well and went the extra mile to explain things and ensure I understood what was happening every step of the way (THANK YOU SUSAN BROWN). Susan was amazing I felt like I not only had a solicitor but someone who understood my emotions as a mother and always handled me with so much compassion and that was all I needed to keep me going for the 6 years of the case. Years went by in a breeze because of how professional Boyes Turner was. I am so greatful I went through it all with them and mananged to get my son a good compensation. We look forward our new life where my sons needs are priority after struggling for so long. Thank you Boyes Turner and thank you Susan Brown. My family and I are ever indebted.

Boyes Turner Client
Rated Excellent 4.8/5