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What is a personal injury claim? 

A personal injury is an injury to the body. Sometimes the physical injury or the circumstances in which that injury was suffered also leads to a psychiatric or psychological injury. 

When someone is injured as a result of another person or organisation’s breach of their duty of care (negligence), the injured person may be entitled to claim compensation for their injury and its financial consequences.

The claim for compensation is made against the person or organisation that was responsible for the injury and is usually met by their insurer. The legal process of claiming compensation for injuries that are caused by negligence is known as a personal injury claim.

Our expert personal injury lawyers specialise in helping people who have suffered catastrophic or severe injury as a result of accidents, negligence or unsafe working conditions.

Our clients have suffered permanent disability from brain injury, spinal cord damage (SCI) and amputation, or lasting effects from severe physical and psychological injury. We help them secure timely, appropriate rehabilitation to maximise their recovery and compensation to meet their ongoing needs, whilst supporting them (and their family) as they adjust to life with a disability. 

Why choose Boyes Turner?

For more than 30 years, our personal injury claims solicitors have been recovering compensation for the people and families who need it most. In fact, our specialists have built up a combined 60 years’ worth of personal injury claims experience. This provides us with the skills and knowledge to take on the most complex personal injury claims with confidence.

Kim Milan

Senior Partner

Meet the team

For more than 30 years, our personal injury claims solicitors have been recovering compensation for the people and families who need it most. In fact, our specialists have built up a combined 60 years’ worth of personal injury claims experience. This provides us with the skills and knowledge to take on the most complex personal injury claims with confidence.

Most recent personal injury compensation cases

£3million compensation plus £225,000 of funded rehabilitation in an RTA brain injury claim for a young woman who was hit by a speeding car whilst crossing the road on a pedestrian crossing. With the help of brain injury rehabilitation, she managed to complete her education and regain some independence with supported independent living.

£1million compensation in an accident abroad RTA claim for a man who suffered head and facial injuries when he was hit by a lorry whilst standing on the hard shoulder awaiting roadside assistance in France. His family were not involved in the accident but under French law we were able to secure additional settlements for them for the impact that our client’s injury had on the family. 

£1million settlement in a fatal accident claim for the widow of a man who was killed when the intoxicated defendant driver’s HGV veered onto the hard shoulder fatally injuring him and another man. The HGV driver was convicted of causing death by dangerous driving whilst over the legal limit for drugs including heroine and crack cocaine and was sent to prison.

Substantial compensation settlement in a fatal RTA claim for the bereaved husband and young child of a pregnant woman whose car was hit from behind by a driver speeding at over 100mph. The young woman and her unborn baby were both killed in the accident. At the inquest, we secured a verdict of unlawful killing which, if the defendant driver had survived, would have amounted to gross negligence manslaughter.

£3 million CICA payment for a ‘shaken baby’ who suffered a brain injury, blindness, learning disability and behavioural problems. The Official Solicitor instructed us to take over the five-year-old boy’s existing claim. We secured interim payments to appoint a case manager who helped the boy through the transition from full-time education at a specialist school to living in a local authority assisted home. The final compensation payment will pay for him to live in brain injury specialist accommodation for the rest of his life, with ongoing support from his case manager and our Court of Protection deputyship team.

£300,000 settlement in an accident at work claim for a labourer who suffered a moderate head injury when he was hit on the head by a co-worker’s pickaxe whilst working on the road. He was left with head injury and psychological symptoms and an increased risk of epilepsy. Following rehabilitation and training he was fit to return to all but heavy work involving use of machinery.

£650,000 settlement in a difficult RTA brain injury claim for a teenager who was hit by a car whilst rollerblading across a poorly lit dual carriageway.  We overcame unsupportive witness evidence and the  driver’s insurer’s strong defence and secured a settlement which guaranteed substantial compensation for our client but reflected his ‘contributory negligence’ in failing to check that the road was clear before crossing.  Interim payments paid for the boy to have in-patient rehabilitation. Final settlement provided our client with £650,000, representing 40% of a full valuation of £1.6 million.

Read more

Our personal injury services and expertise

Our service to our clients includes:

  • Free, confidential advice from experienced, specialist solicitors;
  • No win no fee conditional fee agreements (CFA);
  • Expert handling of every claim - our lawyers have:
    • over 25 years of experience, industry knowledge and serious injury claims expertise; 
    • top-tier ranking by the Legal 500 and Chambers Directory;
    • accreditation/membership of the Law Society’s Personal Injury Panel, APIL (Association of Personal Injury Lawyers), Headway, SIA (Spinal Injuries Association), Major Trauma Group, Cycle Smart;
    • expertise in the most severe and complex injuries;
    • a commitment to help our clients achieve their best recovery through funded rehabilitation;
    • an outstanding track record of successful settlements for clients in difficult/complex cases;
  • Interim (advance) payments in appropriate cases, to start making a difference straight away;
  • High value settlements which meet our clients’ lifelong needs;
  • Ongoing support with:
    •  managing, protecting and accessing compensation funds from our experts in:
      • Court of Protection deputyship;
      • personal injury trusts/special needs trusts;
    •  special educational needs (SEN).

We are committed to achieving the best possible outcomes for our severely injured clients even in the most complex or challenging cases. This enables us to help people whose claims need specialist handling because:

  • they have suffered injuries of maximum severity resulting in lifelong disability;
  • their injuries are complex or compounded by psychological injury, chronic pain or neurological disability;
  • our client needs extensive multi-disciplinary treatment or rehabilitation;
  • the circumstances of the accident or nature of the injury are highly sensitive, needing careful handling;
  • multiple members of the same family or friendship group were involved or injured in the accident;
  • establishing liability for the accident is complicated by circumstances or lack of witness evidence;
  • more than one person/organisation’s negligence caused the accident - multiple defendants to the claim;
  • someone else caused the accident but our client’s own actions could be regarded as contributory negligence.
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Who can we help make a personal injury claim?

If you have suffered a serious injury as a result of somebody else’s negligence (breach of their duty of care), we may be able to help you make a claim for compensation.

Depending on the circumstances of your accident and the severity of your injury, we may also be able to help you claim compensation:

  • where someone else was responsible for causing the accident but you were also partly to blame
  • where your injuries were caused by an untraced driver in a ‘hit and run’
  • where you were the victim of criminal violence.

You can make a claim on behalf of:

  • yourself – for your own injuries;
  • an injured child who is under the age of 18 (as their litigation friend);
  • an injured adult who does not have mental capacity to claim for themselves (as litigation friend);
  • the estate of someone who suffered a fatal injury (as their personal representative/executor);
  • for your loss of dependency on someone who suffered fatal injury.
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What are the time limits for making a personal injury claim?

For compensation claims relating to injuries which occurred in England or Wales the general rule is that court proceedings must be issued (formally started) within three years of the date of the injury. In most cases, before a claim can be issued work must be carried out to investigate the claim, notify the defendant and the insurance company against whom the claim is being made and obtain a medical report to support the claim. The sooner you contact us after an injury has occurred, the sooner we can begin to help you, and the better we can investigate and prepare your claim.

Longer time limits apply to children, whose three-year time period only begins to run from the age of 18, meaning that their time limit expires when they reach the age of 21. As with adults, however, the sooner you contact us after your child’s serious injury, the sooner we can start helping the child and obtain financial help via the claim.

Time limits do not apply for those who lack mental capacity. Where an injured person’s mental capacity is uncertain, we work closely with our Court of Protection team to determine whether our client has capacity to bring their own claim. As with other claims, it is always advisable to contact us as soon as possible after the injury, to ensure that evidence can be preserved, rehabilitation started (where needed) and financial help secured via the claim.  

In exceptional circumstances the court may extend the time limit (or limitation deadline), such as in asbestos-related disease claims where it was not known that an injury had occurred until after the deadline for making the claim.

If the injury occurred in an accident abroad [link to the new accidents abroad page when Kim has approved it], the law of the country where the accident happened will determine the time limit for making a claim. These time limits vary from country to country and can be much shorter than the deadlines in England and Wales. If you have suffered a serious injury that was not your fault whilst working, travelling, studying or on holiday abroad, you should contact us for advice straight away.

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    What kind of accidents lead to personal injury claims?

    If you or someone in your family have suffered a serious injury in an accident which was caused by someone else’s negligence, you may be entitled to claim compensation. Accidents leading to injury can occur in many situations where negligent mistakes are made. To speak to one of our experienced solicitors, free and confidentially about whether you can claim, you can contact us here.

    Common causes of serious injury claims include:

    criminal injuries (CICA claims)

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      What injuries can lead to a personal injury compensation claim?

      Our personal injury lawyers are specialists in catastrophic and severe injury compensation claims. Our clients have often suffered life-changing injury resulting in permanent disability. Our aim is to assist their recovery by securing funded rehabilitation whilst supporting them in adjusting to the  changes to their lives and securing compensation to meet their needs in the future.

      Our clients usually have suffered one or more of the following:

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      What compensation can I claim for serious injury?

      The amount of compensation that an injured person receives in a personal injury claim depends on a number of individual factors:

      • the severity of the injury;
      • the extent of any permanent disability caused by the injury;
      • the impact that the injury has on their ability to live independently, study, work, or participate in leisure activities;
      • additional needs arising from their injury, such as care, specialist equipment or an adapted home;
      • their life circumstances before the accident;
      • their predicted lifespan;
      • litigation risk factors, such as contributory negligence.

      Depending on the client’s injury and the way it affects their life, their claim may include compensation for:

      • pain, suffering and disability;
      • rehabilitation:
        • funded directly by the defendant’s insurer;
        • funded from interim payments;
        • future rehabilitation costs funded from final settlement;
      • costs of care;
      • case management;
      • costs of medical or surgical treatment;
      • therapies:
        • occupational therapy (OT);
        • physiotherapy;
        • speech and language therapy (SALT);
        • psychological counselling;
        • pain management;
      • loss of earnings and pension;
      • additional costs of adapted accommodation;
      • assistive technology (IT);
      • prosthetics (after amputation);
      • specialist equipment and aids;
      • extra costs of transport or adapted vehicles;
      • special educational needs (SEN);
      • Court of Protection deputyship;
      • funeral costs (fatal cases);
      • bereavement damages (fatal cases);
      • loss of dependency on the deceased’s income or services (fatal cases).

      Compensation is carefully structured to make the best provision for the injured person’s needs. There are rules protecting compensation for children or adults who lack mental capacity. Compensation may be paid in one or more of the following ways:

      • Rehabilitation Code funding – paid directly by the defendant’s insurer to pay for the injured person’s rehabilitation;
      • interim (advance) payment whilst the claim is ongoing;
      • a lump sum settlement;
      • a periodical payments order (PPO) providing lifelong, annual, tax free, index-linked payments for essential costs, such as care and case management, or Court of Protection fees.
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      If I make a claim for compensation, will I need to go to court?

      The vast majority of our clients’ serious injury claims are settled without the need for a court hearing (trial). Our clients very rarely need to go to court.

      Our personal injury specialists are highly experienced in investigating and assessing the strength of each client’s case. From the outset, and throughout the claim, we advise our clients clearly and honestly about their prospects of success.

      Court proceedings are issued (started) in many cases but this does not mean that the case will end in a trial. There are many reasons why court proceedings might be issued:

      • to protect our client’s right to claim compensation if their limitation deadline (time limit for making a claim) is approaching;
      • to force the defendant (and their insurers) to take the claim seriously;
      • to push the defendant to admit liability (fault);
      • to push the defendant (and their insurers) to make an interim payment to our client;
      • so that we can obtain a court judgment, guaranteeing our client’s right to compensation, if liability has been  admitted;
      • to encourage the defendant to enter into settlement negotiations;
      • to avoid unnecessary delay by setting a timetable, which is overseen by the court, for the steps that must be taken to bring the case to a conclusion.  

      We work hard to prove each client’s claim, based on evidence of the circumstances of their accident and the impact of their injury. We encourage cooperation with the defendant’s insurers and negotiate the best possible settlements for our clients. On the rare occasions when a claim cannot be settled without a court hearing, this will be because:

      • there are serious, insurmountable challenges with the evidence, or disagreements between experts in a case, which need to be decided upon by a trial judge;
      • the defendant’s insurers are using the case to test the court’s approach to a point of law.

      In the following circumstances, the law requires a judge to approve an out-of-court settlement, for the protection of those involved:

      • where at least one of the injured claimants is a child under the age of 18;
      • where the claimant does not have mental capacity to manage their own affairs;
      • where at least one of the claimants in a fatal accident claim is a child or lacks mental capacity.

      In these cases, the approval hearing will be a short hearing at which the lawyers for both parties explain the circumstances of the case and the settlement terms to the judge. In most cases our client will be expected to be in court during the hearing, accompanied and fully supported by members of our legal team.

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      How long do personal injury compensation claims take?

      The duration of a serious injury claim depends on the individual circumstances of the client’s case. Claims take less time to conclude if:

      • liability is admitted by the defendant or their insurer;
      • the injured person’s injuries have stabilised and their prognosis (long-term outcome) is clear;
      • the injured person’s needs, the costs of meeting those needs and their other financial losses can easily be assessed;

      Claims are more complex and may take longer to resolve where:

      • the defendant or their insurer disputes that they were negligent or responsible for causing the client’s injury;
      • an injured child’s disability and associated needs are expected to change as they grow and develop over time;
      • the injured person has suffered catastrophic injury, such as severe brain injury, or major trauma and needs rehabilitation;
      • multiple experts in different disciplines are needed to assess complex injuries and the likely long-term outcome.

      Our nationally acclaimed serious injury specialists have helped hundreds of individuals and families whose lives have been devastated by accidents on the roads, at work, abroad or elsewhere. We understand the impact that a sudden, severe injury and its financial consequences can have on an individual and their family.

      We work hard to secure cooperation with defendant insurers, to provide immediate needs assessments and timely funded rehabilitation for our clients to maximise their recovery in the all-important period immediately following an injury. Wherever possible we also secure interim payments to ease our clients’ financial hardship long before their claims have concluded.

      By taking the time that is needed for the client’s rehabilitation and the careful assessment of their long-term needs, we can be confident that each client receives the full support and the compensation they deserve.

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      What is an interim payment?

      An interim payment is a part-payment of compensation which is paid to the injured person, in advance, whilst the claim is ongoing. We can usually secure an interim payment from the defendant’s insurer where they have admitted liability (accepted fault) for our client’s injury.

      We use interim payments to help the injured person and their family, who may be suffering financial hardship as a result of the injury. Where insurers are not willing to provide Rehabilitation Code funding, we sometimes obtain interim payments to ensure that our client receives the rehabilitation, case management and therapies that they need straight away.

      Interim payments may be used to meet any genuine need, but it is important that the injured person and their family understand that the sums that they have already received as interim payments are deducted from their final compensation at the end of the claim.

      Depending on the client’s injury, an interim payment may help meet their needs for:

      • case management;
      • rehabilitation;
      • personal care and assistance;
      • physiotherapy;
      • occupational therapy;
      • speech and language therapy;
      • psychological counselling;
      • adapted accommodation;
      • wheelchairs;
      • transport;
      • prostheses (after amputation);
      • assistive technology and other specialist equipment;
      • trials of supported independent living.

      By understanding and targeting provision for our clients’ rehabilitation and other essential needs early in the claims process, we help restore our clients’ mobility, independence and ability to participate fully in family and social life, long before the claim has concluded.

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      How do I get started with making a personal injury claim?

      If you, or someone in your family has been seriously injured in an accident that was somebody else’s fault, you may be entitled to make a claim. If this feels daunting, alongside everything else that you are coping with in the aftermath of an accident, it may help to remember that:

      • our experienced lawyers are here to advise and support you, and deal with the claim on your behalf;
      • it costs nothing to find out from one of our solicitors whether you have a claim and what it will mean for you;
      • claims for compensation are not personal, but are usually handled and paid by the defendant’s insurers;
      • our clients often benefit from:
        • early access to appropriate rehabilitation, treatment and support;
        • interim (advance) payments to meet urgent financial needs;
        • expert advice about your injury, your long-term needs and how to meet them in the future;
        • peace of mind from long-term financial provision.  

      The easiest way to get started is to talk to one of our friendly, experienced solicitors. You can talk to us free and confidentially about your potential claim, with no obligation, by contacting us here.

      If you decide that you want to go ahead with making a claim, we will gather as much evidence as we can to support your claim. This evidence may include:

      • a statement from you about your recollection of the accident, the effect of your injury and other details relevant to your claim;
      • statements from any witnesses;
      • documents and reports relating to the accident (such as police accident report, photographs of the scene, accident book entries etc);
      • medical evidence (such as medical reports on your injury and any rehabilitation needs, medical records etc);
      • receipts and other evidence of the additional costs or financial losses as a result of the injury.

      We will also contact the defendant and their insurers to begin working towards meeting your immediate needs and settlement of the claim.

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      How are personal injury claims funded?

      It costs nothing to talk to us to find out about making a claim. Our initial advice is free.

      When you first contact us we advise you whether we can help you make a claim. We discuss how your claim will be funded, and advise, fully and clearly, how that works and what it will mean for you.

      We offer a range of funding options, but the majority of our clients’ claims are handled on a conditional fee agreement (CFA) basis, often known as ‘no win no fee’. This means that there is nothing to pay at the outset or until the claim is settled and you receive compensation. If you win your claim, the defendant’s insurer makes a contribution towards your legal costs. You pay nothing if your claim does not succeed.

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      Previous Cases

      Awards & Accreditations

      Our teams have been nationally recognised over the past decade for their dedication and commitment to securing maximum compensation for our clients

      What our clients say

      Our clients constantly recognize us as the most experienced, professional, efficient and supportive

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      "Extremely grateful for her professionalism and attention to detail. "

      Through my dealings with Claire as my representative in a personal injury claim, I have been extremely grateful for her professionalism and attention to detail. I believe going above and beyond to help accommodate my needs and explain everything in a way that I could understand. Working around timing for video calls and zoom meetings with myself and my mum, often on weekends and evenings. We always knew she was just a phone call away to answer any questions we had and if she didn’t have the answer then it would be found out for us. Once the claim was settled, she has still offered her support and provided contacts to do with my injury fund and further surgery I need. 

      Boyes Turner client

      "Great support throughout a very emotional and difficult period"

      Claire was very much the lynchpin in achieving settlement of a complex case. From the outset Claire ensured steps were taken to manage both rehabilitation and legal/case requirements in the correct sequence; this included the early appointment of a case manager.In addition Claire has been a great support throughout a very emotional and difficult period in our lives.

      Boyes Turner client

      "I cannot recommend them highly enough"

      After being involved in a Road Accident I enlisted the services of Boyes Turner to help settle our compensation claim for damages and ongoing injuries that I incurred as a result. I cannot recommend them highly enough. Their ongoing support throughout an extremely stressful ordeal was second to none. I suffered multiple injuries and they organised all my ongoing medical needs both physically and mentally, to help aid my recovery and rehabilitation. They managed my case with the utmost professionalism, concluding it satisfactorily so that I can move forward with my life and recovery. Thank you to Claire and her team for their amazing ongoing support and work with handling my case, in a time of great stress and uncertainty. Thank you so much for all you have done for me and my family. 

      Boyes Turner client

      "Happy to recommend your services"

      Thank you again for all you have done for us and the way you have done it. We would be happy to recommend your services to anyone else in a similar position.

      Boyes Turner client

      "I’m proud of what I’ve achieved in my recovery"

      "It really does turn your life upside down in a moment, not just for me but for my family as well. It’s been a difficult journey, sometimes very emotional, but I’m proud of what I’ve achieved in my recovery and in being able to tell this story tooMy story shows what can be achieved with the support of the right people and a little determination. I look back on where I was and I’m delighted with where I am now. I’ve still got a way to go and I still have some effects from the accident to deal with but I hope people see what I’ve achieved and it helps them as they begin their recovery."

      Jessica Stevens