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What is a personal injury claim? 

A personal injury is an injury to the body. Sometimes the physical injury or the circumstances in which that injury was suffered also leads to a psychiatric or psychological injury. 

When someone is injured as a result of another person or organisation’s breach of their duty of care (negligence), the injured person may be entitled to claim compensation for their injury and its financial consequences.

The claim for compensation is made against the person or organisation that was responsible for the injury and is usually met by their insurer. The legal process of claiming compensation for injuries that are caused by negligence is known as a personal injury claim.

Our expert personal injury lawyers specialise in helping people who have suffered catastrophic or severe injury as a result of accidents, negligence or unsafe working conditions.

Our clients have suffered permanent disability from brain injury, spinal cord damage (SCI) and amputation, or lasting effects from severe physical and psychological injury. We help them secure timely, appropriate rehabilitation to maximise their recovery and compensation to meet their ongoing needs, whilst supporting them (and their family) as they adjust to life with a disability. 

Why choose Boyes Turner for your personal injury claim?

For more than 30 years, our personal injury claims solicitors have been recovering compensation for the people and families who need it most. In fact, our specialists have built up a combined 60 years’ worth of personal injury claims experience. This provides us with the skills and knowledge to take on the most complex personal injury claims with confidence.

Claire Roantree headshots

Claire Roantree


Meet the team

For more than 30 years, our personal injury claims solicitors have been recovering compensation for the people and families who need it most. In fact, our specialists have built up a combined 60 years’ worth of personal injury claims experience. This provides us with the skills and knowledge to take on the most complex personal injury claims with confidence.

What kind of accidents lead to personal injury claims?

If you or someone in your family have suffered a serious injury in an accident which was caused by someone else’s negligence, you may be entitled to claim compensation. Accidents leading to injury can occur in many situations where negligent mistakes are made. 

If you want to know more about the claims process you can read our complete guide on personal injury claims.

To speak to one of our experienced solicitors, free and confidentially about whether you can claim, you can contact us here.

Common causes of serious injury claims include:

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Who can we help make a personal injury claim?

If you have suffered a serious injury as a result of somebody else’s negligence (breach of their duty of care), we may be able to help you make a claim for compensation.

Depending on the circumstances of your accident and the severity of your injury, we may also be able to help you claim compensation:

  • where someone else was responsible for causing the accident but you were also partly to blame
  • where your injuries were caused by an untraced driver in a ‘hit and run’
  • where you were the victim of criminal violence.

You can make a claim on behalf of:

  • yourself – for your own injuries;
  • an injured child who is under the age of 18 (as their litigation friend);
  • an injured adult who does not have mental capacity to claim for themselves (as litigation friend);
  • the estate of someone who suffered a fatal injury (as their personal representative/executor);
  • for your loss of dependency on someone who suffered fatal injury.
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What injuries can lead to a personal injury compensation claim?

Our personal injury lawyers are specialists in catastrophic and severe injury compensation claims. Our clients have often suffered life-changing injury resulting in permanent disability. Our aim is to assist their recovery by securing funded rehabilitation whilst supporting them in adjusting to the  changes to their lives and securing compensation to meet their needs in the future.

Our clients usually have suffered one or more of the following:

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How much compensation can you expect from a personal injury settlement?

All claims are unique. Our personal injury solicitors know that injuries or illness can affect people in different ways. It is why the amount of compensation you could receive will differ from case to case. Each individual award is designed to reflect your specific circumstances and needs.

General damages

This is the amount that you could be awarded for the pain and suffering caused by your injuries. The Judicial College sets out guidelines for the range of general damages that can be paid based on the part(s) of the body affected and the severity of the injury.

Special damages

This is where your personal injury solicitor will factor in the other considerations that are unique to your claim. This can include:

  • Lost earnings from not being able to work;

  • Medical care, treatment or travel expenses;
  • Ongoing care / rehabilitation requirements;
  • Modifications to your home or your vehicle.
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How long do you have to make a personal injury claim?

In most cases, a personal injury claim must be made within three years of the accident or the date when your injuries are diagnosed. There are exceptions this, however, which are:

  • Claims involving children can be made on their behalf at any point until their 18th birthday, after which the three-year time limit applies for them to make a claim themselves.
  • Claims on behalf of a loved one who suffers an injury that causes a loss of mental capacity can usually be made at any point in time.

We always recommend starting your claim as soon as possible to give our personal injury claims solicitors the best possible chance of building a strong case. We may even be able to help if your claim is now outside the three-year limit – call 0800 124 4845 or

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How do I get started with making a personal injury claim?

If you, or someone in your family has been seriously injured in an accident that was somebody else’s fault, you may be entitled to make a claim. If this feels daunting, alongside everything else that you are coping with in the aftermath of an accident, it may help to remember that:

  • our experienced lawyers are here to advise and support you, and deal with the claim on your behalf;
  • it costs nothing to find out from one of our solicitors whether you have a claim and what it will mean for you;
  • claims for compensation are not personal, but are usually handled and paid by the defendant’s insurers;
  • our clients often benefit from:
    • early access to appropriate rehabilitation, treatment and support;
    • interim (advance) payments to meet urgent financial needs;
    • expert advice about your injury, your long-term needs and how to meet them in the future;
    • peace of mind from long-term financial provision.  

The easiest way to get started is to talk to one of our friendly, experienced solicitors. You can talk to us free and confidentially about your potential claim, with no obligation, by contacting us here.

If you decide that you want to go ahead with making a claim, we will gather as much evidence as we can to support your claim. This evidence may include:

  • a statement from you about your recollection of the accident, the effect of your injury and other details relevant to your claim;
  • statements from any witnesses;
  • documents and reports relating to the accident (such as police accident report, photographs of the scene, accident book entries etc);
  • medical evidence (such as medical reports on your injury and any rehabilitation needs, medical records etc);
  • receipts and other evidence of the additional costs or financial losses as a result of the injury.

We will also contact the defendant and their insurers to begin working towards meeting your immediate needs and settlement of the claim.

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Can I make a No Win No Fee personal injury claim?

We have a number of funding options available, all of which ensure you will have nothing to pay if your case is unsuccessful.  In the majority of cases, we can act under a Conditional Fee Agreement (“no win no fee”).

An initial interview is always provided free of charge.  In serious injury cases, we often visit our clients in hospital or at their home if they are unable to get to our offices.  At the meeting we will discuss how to fund the claim. 

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Our personal injury services and expertise

Our service to our clients includes:

  • Free, confidential advice from experienced, specialist solicitors;
  • No win no fee conditional fee agreements (CFA);
  • Expert handling of every claim - our lawyers have:
    • over 30 years of experience, industry knowledge and serious injury claims expertise; 
    • top-tier ranking by the Legal 500 and Chambers Directory;
    • accreditation/membership of the Law Society’s Personal Injury Panel, APIL (Association of Personal Injury Lawyers), Headway, SIA (Spinal Injuries Association), Major Trauma Group, Cycle Smart;
    • expertise in the most severe and complex injuries;
    • a commitment to help our clients achieve their best recovery through funded rehabilitation;
    • an outstanding track record of successful settlements for clients in difficult/complex cases;
  • Interim (advance) payments in appropriate cases, to start making a difference straight away;
  • High value settlements which meet our clients’ lifelong needs;
  • Ongoing support with:
    •  managing, protecting and accessing compensation funds from our experts in:
      • Court of Protection deputyship;
      • personal injury trusts/special needs trusts;
    •  special educational needs (SEN).

We are committed to achieving the best possible outcomes for our severely injured clients even in the most complex or challenging cases. This enables us to help people whose claims need specialist handling because:

  • they have suffered injuries of maximum severity resulting in lifelong disability;
  • their injuries are complex or compounded by psychological injury, chronic pain or neurological disability;
  • our client needs extensive multi-disciplinary treatment or rehabilitation;
  • the circumstances of the accident or nature of the injury are highly sensitive, needing careful handling;
  • multiple members of the same family or friendship group were involved or injured in the accident;
  • establishing liability for the accident is complicated by circumstances or lack of witness evidence;
  • more than one person/organisation’s negligence caused the accident - multiple defendants to the claim;
  • someone else caused the accident but our client’s own actions could be regarded as contributory negligence.
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Most recent personal injury claims cases

£3million compensation plus £225,000 of funded rehabilitation in an RTA brain injury claim for a young woman who was hit by a speeding car whilst crossing the road on a pedestrian crossing. With the help of brain injury rehabilitation, she managed to complete her education and regain some independence with supported independent living.

£1million compensation in an accident abroad RTA claim for a man who suffered head and facial injuries when he was hit by a lorry whilst standing on the hard shoulder awaiting roadside assistance in France. His family were not involved in the accident but under French law we were able to secure additional settlements for them for the impact that our client’s injury had on the family. 

£1million settlement in a fatal accident claim for the widow of a man who was killed when the intoxicated defendant driver’s HGV veered onto the hard shoulder fatally injuring him and another man. The HGV driver was convicted of causing death by dangerous driving whilst over the legal limit for drugs including heroine and crack cocaine and was sent to prison.

Substantial compensation settlement in a fatal RTA claim for the bereaved husband and young child of a pregnant woman whose car was hit from behind by a driver speeding at over 100mph. The young woman and her unborn baby were both killed in the accident. At the inquest, we secured a verdict of unlawful killing which, if the defendant driver had survived, would have amounted to gross negligence manslaughter.

£3 million CICA payment for a ‘shaken baby’ who suffered a brain injury, blindness, learning disability and behavioural problems. The Official Solicitor instructed us to take over the five-year-old boy’s existing claim. We secured interim payments to appoint a case manager who helped the boy through the transition from full-time education at a specialist school to living in a local authority assisted home. The final compensation payment will pay for him to live in brain injury specialist accommodation for the rest of his life, with ongoing support from his case manager and our Court of Protection deputyship team.

£300,000 settlement in an accident at work claim for a labourer who suffered a moderate head injury when he was hit on the head by a co-worker’s pickaxe whilst working on the road. He was left with head injury and psychological symptoms and an increased risk of epilepsy. Following rehabilitation and training he was fit to return to all but heavy work involving use of machinery.

£650,000 settlement in a difficult RTA brain injury claim for a teenager who was hit by a car whilst rollerblading across a poorly lit dual carriageway.  We overcame unsupportive witness evidence and the  driver’s insurer’s strong defence and secured a settlement which guaranteed substantial compensation for our client but reflected his ‘contributory negligence’ in failing to check that the road was clear before crossing.  Interim payments paid for the boy to have in-patient rehabilitation. Final settlement provided our client with £650,000, representing 40% of a full valuation of £1.6 million.

Previous Cases

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Awards & Accreditations

Our teams have been nationally recognised over the past decade for their dedication and commitment to securing maximum compensation for our clients

             Brake | The Road Safety Charity

What our clients say

Our clients constantly recognize us as the most experienced, professional, efficient and supportive

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"Thanks for everything"

“Thanks for everything. It’s been very nice to be able to put it all behind us and try to move forward.  I cannot thank you and Boyes Turner for all you have done for me. It goes without saying I would always recommend Boyes Turner. I couldn’t have done it without your support.”

Boyes Turner Client

"You got us the best outcome and I can’t thank you enough"

 Thank you for all your hard work on behalf of myself and my family. You were recommended to us by a close friend back in 2017 and I will certainly recommend you again. You’ve been amazing and very reassuring considering how complicated I made things at times. It’s been one of the hardest times of my life but I was glad I had you on the end of the phone. It’s a surreal feeling now it’s all over but very relieved you got us the best outcome and I can’t thank you enough.

Boyes Turner Client

"Extremely grateful for her professionalism and attention to detail. "

Through my dealings with Claire as my representative in a personal injury claim, I have been extremely grateful for her professionalism and attention to detail. 

I believe going above and beyond to help accommodate my needs and explain everything in a way that I could understand. Working around timing for video calls and zoom meetings with myself and my mum, often on weekends and evenings. We always knew she was just a phone call away to answer any questions we had and if she didn’t have the answer then it would be found out for us. Once the claim was settled, she has still offered her support and provided contacts to do with my injury fund and further surgery I need. 

Boyes Turner client

"Great support throughout a very emotional and difficult period"

Claire was very much the lynchpin in achieving settlement of a complex case. From the outset Claire ensured steps were taken to manage both rehabilitation and legal/case requirements in the correct sequence; this included the early appointment of a case manager.

In addition Claire has been a great support throughout a very emotional and difficult period in our lives.

Boyes Turner client

"I cannot recommend them highly enough"

After being involved in a Road Accident I enlisted the services of Boyes Turner to help settle our compensation claim for damages and ongoing injuries that I incurred as a result. I cannot recommend them highly enough. Their ongoing support throughout an extremely stressful ordeal was second to none. I suffered multiple injuries and they organised all my ongoing medical needs both physically and mentally, to help aid my recovery and rehabilitation. They managed my case with the utmost professionalism, concluding it satisfactorily so that I can move forward with my life and recovery. Thank you to Claire and her team for their amazing ongoing support and work with handling my case, in a time of great stress and uncertainty. Thank you so much for all you have done for me and my family.


Boyes Turner client