Contact us to arrange your
FREE initial consultation

Email us Call me back

Our team’s solicitors and lawyers are specialists in defective products and consumer law claims. They have advised numerous clients with their claims for compensation relating to a range of defective product claims such as, defective sofas, defective motor vehicle parts and other consumer products. 

There are strict safety laws governing the products sold in this country and these come under The Consumer Protection Act 1987 (‘the Act’). In order to bring a successful defective product claim, it is important to understand the following:

What is a product?

Under the Act, product covers all consumer goods and these can range from:

  • Medical devices
  • Faulty consumer products
  • Defective electrical goods

When is a product defective?

A product is defective when it does not meet the legitimate expectations of the person who generally uses it. In establishing whether a product is defective, the court will take into consideration the manner and purpose for which the product was marketed, any instructions or warnings which accompanied the products and what might be reasonably expected to be done with the product at the time the product was supplied.   

There have been a number of stories which hit the headlines in the recent years, where a defective consumer product caused personal injuries. These included:

  • Defective electrical goods which caused house fires
  • Claims where people were injured in car crashes caused by defect brakes
  • Children who suffered amputation injuries after using defective push chairs

Who’s responsible when a product is faulty?

The manufacturer is the person primarily liable for any damages caused by the faulty product.  If the product has been processed as opposed to manufactured then the person who abstracted or processed the product will be liable.

When can I make a claim?

Under the common law of negligence, if a product is faulty and causes injury as a result, a claim for damages can be made but the claimant has to prove that the defect was caused by negligence. The Act introduced statutory liability for defective products and imposes strict liability on manufacturers of defective products for harm caused by those products. The claimant need not be the owner or purchaser of the product.

Meet your team

Kim Milan

Senior Partner

Claire Roantree

Partner

Roshni Patel

Paralegal

Jack Poole

Trainee Solicitor

Who can we help make a personal injury claim?

If I make a claim for compensation, will I need to go to court?

How long do personal injury compensation claims take?

What compensation can I claim for serious injury?

What is an interim payment?

How do I get started with making a claim?
How are personal injury claims funded?
What injuries can lead to a personal injury compensation claim?
What is a personal injury claim?
What are the time limits for making a personal injury claim?

Defective product cases

Awards & Accreditations

Our teams have been nationally recognised over the past decade for their dedication and commitment to securing maximum compensation for our clients

What our clients say

Our clients constantly recognize us as the most experienced, professional, efficient and supportive

See more

"Great support throughout a very emotional and difficult period"

Claire was very much the lynchpin in achieving settlement of a complex case. From the outset Claire ensured steps were taken to manage both rehabilitation and legal/case requirements in the correct sequence; this included the early appointment of a case manager.In addition Claire has been a great support throughout a very emotional and difficult period in our lives.

Boyes Turner client

"I cannot recommend them highly enough"

After being involved in a Road Accident I enlisted the services of Boyes Turner to help settle our compensation claim for damages and ongoing injuries that I incurred as a result. I cannot recommend them highly enough. Their ongoing support throughout an extremely stressful ordeal was second to none. I suffered multiple injuries and they organised all my ongoing medical needs both physically and mentally, to help aid my recovery and rehabilitation. They managed my case with the utmost professionalism, concluding it satisfactorily so that I can move forward with my life and recovery. Thank you to Claire and her team for their amazing ongoing support and work with handling my case, in a time of great stress and uncertainty. Thank you so much for all you have done for me and my family. 

Boyes Turner client

"Happy to recommend your services"

Thank you again for all you have done for us and the way you have done it. We would be happy to recommend your services to anyone else in a similar position.

Boyes Turner client

"I’m proud of what I’ve achieved in my recovery"

"It really does turn your life upside down in a moment, not just for me but for my family as well. It’s been a difficult journey, sometimes very emotional, but I’m proud of what I’ve achieved in my recovery and in being able to tell this story tooMy story shows what can be achieved with the support of the right people and a little determination. I look back on where I was and I’m delighted with where I am now. I’ve still got a way to go and I still have some effects from the accident to deal with but I hope people see what I’ve achieved and it helps them as they begin their recovery."

Jessica Stevens

"We'd like to express our thanks to Kim and the team at Boyes Turner..."

We’d like to express our thanks to Kim and the team at Boyes Turner for the expertise, experience and professionalism in handling our daughter’s serious injury claim following a road accident. From arranging a team of rehab specialists and the necessary funding to the negotiation of the final very satisfactory settlement, the whole operation has been conducted very smoothly and we can recommend their service to anyone in a similar position.