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Our team’s solicitors and lawyers are specialists in defective products and consumer law claims. They have advised numerous clients with their claims for compensation relating to a range of defective product claims such as, defective sofas, defective motor vehicle parts and other consumer products. 

There are strict safety laws governing the products sold in this country and these come under The Consumer Protection Act 1987 (‘the Act’). In order to bring a successful defective product claim, it is important to understand the following:

What is a product?

Under the Act, product covers all consumer goods and these can range from:

  • Medical devices
  • Faulty consumer products
  • Defective electrical goods

When is a product defective?

A product is defective when it does not meet the legitimate expectations of the person who generally uses it. In establishing whether a product is defective, the court will take into consideration the manner and purpose for which the product was marketed, any instructions or warnings which accompanied the products and what might be reasonably expected to be done with the product at the time the product was supplied.   

There have been a number of stories which hit the headlines in the recent years, where a defective consumer product caused personal injuries. These included:

  • Defective electrical goods which caused house fires
  • Claims where people were injured in car crashes caused by defect brakes
  • Children who suffered amputation injuries after using defective push chairs
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Who’s responsible when a product is faulty?

The manufacturer is the person primarily liable for any damages caused by the faulty product.  If the product has been processed as opposed to manufactured then the person who abstracted or processed the product will be liable.

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When can I make a claim?

Under the common law of negligence, if a product is faulty and causes injury as a result, a claim for damages can be made but the claimant has to prove that the defect was caused by negligence. The Act introduced statutory liability for defective products and imposes strict liability on manufacturers of defective products for harm caused by those products. The claimant need not be the owner or purchaser of the product.

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Call our specialist legal teams Monday - Friday, 9:00 - 17.30 for free, no obligation advice.

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  • No upfront costs & no win, no fee
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Meet your specialist team

Our specialist Defective product liability claims team are considered leaders in the field and have a significant amount of expertise.
Kim Milan

Kim Milan

Senior Partner

Claire Roantree headshots

Claire Roantree

Partner

Martin Anderson

Martin Anderson

Associate Solicitor

Beth Hatton headshoot

Beth Hatton

Paralegal

Roshni Patel photo

Roshni Patel

Paralegal

Kim Milan
Claire Roantree headshots
Martin Anderson
Beth Hatton headshoot
Roshni Patel photo

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Defective product cases

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Awards & Accreditations

Our teams have been nationally recognised over the past decade for their dedication and commitment to securing maximum compensation for our clients

              Brake | The Road Safety Charity

"Personal Injury Claim"

Claire is exceptionally knowledgeable in the personal injury legal domain, especially in the specific area of my injury. From our very first conversation, she was clear in explaining the potential different routes that the process could take and provided me with expectations of what I could expect along the journey.

She ensured that all bases were covered, organising meetings, discussions and necessary specialist appointments, in order to bring together the case and take it forward. Claire was then able to use her extensive pool of contacts, to appoint an "area leading" barrister, to represent me.

Overall, I was very pleased with appointing Claire and Boyes Turner to act as my solicitor for the legal claim that I pursued. Thank you for all of your support.

Boyes Turner Client

"Boyes turner workplace injury claim"

I approached Claire Roantree of Boyes Turner in regards to making a claim about a workplace burns injury. It was something that had scarred me physically and mentally and taken a huge toll on the lives of me and my family. Claire wasted no time in finding out what happened and made sure I was treated by known experts and quickly finding an answer to my burns scarring and how I could be treated to help manage my pain. Claire also helped me by appointing a psychiatrist to understand my situation and help me cope with post traumatic stress disorder. As well as taking as much stress of the claim away, she was thorough in every situation, making sure I had the best possible claim, and handled it all expertly, I am so very grateful to her and her team. They have helped guide my life back into a positive direction and I can't thank her enough!

Boyes Turner Client

"Personal Injury claim"

Excellent service from Claire and her team at all times. We were kept up to date at each stage of our claim. The outcome was much better than we expected and we would not hesitate to recommend Boyes Turner to family and friends.

Boyes Turner Client

"Lifechanging Law Firm"

Kim handled my personal injury claim after a car accident with immeasurable expertise and compassion. Boyes Turner arranged every part of my private rehabilitation, which greatly improved the speed and quality of my recovery.

Each stage of the litigation process was dealt with efficiently and succinctly. This was then always explained without using unclear legal jargon.

On both health and financial levels, I would be in a far worse position without Kim’s invaluable input. I cannot recommend this firm enough.

Jessica

"Helping me start to get my life back together"

The last 6 years since my incident have been so my mental health and general life. When I chose Boyes Turner, I was expecting just a solicitor to take my case forward. What in fact I actually got is a solicitor who genuinely cared about what had happened to me and wanted to help me get justice. Without their support I would have probably given in and excepted what happened. I am so glad that I didn’t, now it’s over I am now feeling empowered knowing it wasn’t my fault. They have given me hope for the future. It is more than a job for Claire, she is caring and kind, are wants the best for clients. Thank you.

Rhiannon
Rated Excellent 4.8/5