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Highway authorities cannot prevent accidents that are caused by driver or pedestrian mishaps, but they have a legal responsibility to build, maintain, regularly inspect and repair public highways in a way that ensures they are safe for public use.

What are councils and highways agency claims?

When an accident on a public road, pavement, or walkway is caused by a highway authority or council’s failure to maintain safe conditions, then the injured person can claim compensation for their injuries.

Starting your councils and highways agency claim

Serious injury claims against the highway authority can be complex, particularly when they arise from ‘one vehicle accidents', where the driver loses control of a car, bicycle or motorbike and leaves the road or collides with a hazard.

There may be more than one cause for an accident, but where the highway authority was to blame, the fact that the injured person contributed to the accident or their injury in some way should not usually prevent them from bringing a claim.

We investigate who was legally at fault for each accident, based on evidence, including photographs, dash-cam footage, witness statements, police reports, and experts’ reports to prove that the defendant is wholly or partly liable to compensate our client. In most cases, where the defendant is at fault but our client was also partly to blame for their own injuries, our client may still be entitled to receive a (proportionally reduced) payment of compensation.

To find out if our personal injury solicitors can help you receive compensation after an accident,  call us on 0800 124 4845 or get in touch using our online form for your free initial consultation.

Why choose Boyes Turner? 

Boyes Turner’s personal injury lawyers are specialists in securing rehabilitation and compensation for clients who have suffered severe and catastrophic injury in accidents caused by the negligence of others. Our clients have suffered one or more of the following serious injuries:

Councils and highways agency claims frequently asked questions

Who pays injury compensation after an accident caused by road defects or an unsafe road?

Accident injury claims involving unsafe road schemes or conditions, defective signs and equipment, or other road hazards can be difficult to prove. It is essential that evidence, including photographs of the road conditions, is gathered immediately to avoid it being lost by the highway authority’s post-accident repairs. Swift action is needed by experienced solicitors to identify and prove liability (fault) against the correct defendant. Expert accident reconstruction evidence may be needed, particularly where the cause of the accident is not immediately clear.

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What defects, mistakes and unsafe road conditions lead to accident injury claims?

We can help clients who have suffered severe injury claim compensation from councils, highway authorities and other organisations after accidents caused by:

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What compensation can I claim for severe injuries caused by accidents arising from highway authority mistakes?

Each client’s entitlement to compensation depends on their individual circumstances. This includes the type of injury and severity of their disability, the reasonable costs of meeting the needs caused by their disability, and the financial impact of the injury on their life. In addition to any compensation claimed, we are often able to secure early rehabilitation, funded directly by the defendant’s insurers.  

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Meet your specialist team

Our specialist Councils and highways agency claims team are considered leaders in the field and have a significant amount of expertise.
Kim Milan

Kim Milan

Senior Partner

Claire Roantree headshots

Claire Roantree


Martin Anderson

Martin Anderson

Associate Solicitor

Picture of Oliver

Oliver Dugdale


Beth Hatton headshoot

Beth Hatton


Kim Milan
Claire Roantree headshots
Martin Anderson
Picture of Oliver
Beth Hatton headshoot

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What is a personal injury claim?

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Who can make a personal injury claim?

Why would court proceedings be issued for a personal injury claim?

How long do personal injury compensation claims take?

How will personal injury compensation be paid?

How do I get started with making a personal injury claim?

What evidence will I need to make a personal injury claim?

What injuries can lead to a personal injury compensation claim?

Who can we help make a personal injury claim?

If I make a claim for compensation, will I need to go to court?

Under what circumstances would a personal injury claim require a court hearing?

What compensation can I claim for serious injury?

What is an interim payment?

How do our clients benefit from using a personal injury solicitor?

How are personal injury claims funded?

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Awards & accreditations

Our medical negligence and personal injury teams have been nationally recognised for over 20 years because of their expertise, empathy and commitment to securing maximum compensation for our clients.

              Lifetime Lawyers Logo Brake | The Road Safety Charity

What our clients say


Kim at Boyes Turner was recommended to me after I had received ineffective service from another company. From the outset, Kim has been professional, reassuring and supportive. I have always had faith in her ability to get the best outcome, not only financially, but also in helping my rehabilitation from a traumatic brain injury. She is friendly and empathetic, with unquestionable professional integrity. She was quick to grasp the important issues in my case, was meticulous in her investigating the details and analysing them, realistic in what the outcomes were likely to be and achieved a successful outcome.

I would not hesitate in recommending her and Boyes Turner.

Boyes Turner Client

"Amazing people"

Almost 5 years ago my sons suffered a life changing brain injury accident. A new life for everyone, so many unknowns so many difficult decisions. I met Claire and the team shortly after the accident. So many questions answered but more than that, amazing lovely people. Claire has been guiding me and the family throughout this ordeal with such compassion, there every time I needed her we couldn’t of asked for a nicer person. I have met many others with in Boyes Turner and all have been genuine lovely people, I’m now working with Ruth and Lindsay from the court of protection. Again, I can't say enough about them amazing lovely people. They truly do won't the best for my son and they did and continue to do so.

Barry Williams

"Personal Injury Claim"

Claire is exceptionally knowledgeable in the personal injury legal domain, especially in the specific area of my injury. From our very first conversation, she was clear in explaining the potential different routes that the process could take and provided me with expectations of what I could expect along the journey.

She ensured that all bases were covered, organising meetings, discussions and necessary specialist appointments, in order to bring together the case and take it forward. Claire was then able to use her extensive pool of contacts, to appoint an "area leading" barrister, to represent me.

Overall, I was very pleased with appointing Claire and Boyes Turner to act as my solicitor for the legal claim that I pursued. Thank you for all of your support.

Boyes Turner Client

"Boyes turner workplace injury claim"

I approached Claire Roantree of Boyes Turner in regards to making a claim about a workplace burns injury. It was something that had scarred me physically and mentally and taken a huge toll on the lives of me and my family. Claire wasted no time in finding out what happened and made sure I was treated by known experts and quickly finding an answer to my burns scarring and how I could be treated to help manage my pain. Claire also helped me by appointing a psychiatrist to understand my situation and help me cope with post traumatic stress disorder. As well as taking as much stress of the claim away, she was thorough in every situation, making sure I had the best possible claim, and handled it all expertly, I am so very grateful to her and her team. They have helped guide my life back into a positive direction and I can't thank her enough!

Boyes Turner Client

"Personal Injury claim"

Excellent service from Claire and her team at all times. We were kept up to date at each stage of our claim. The outcome was much better than we expected and we would not hesitate to recommend Boyes Turner to family and friends.

Boyes Turner Client
Rated Excellent 4.8/5