Court of Protection news


Mental Capacity (Amendment) Bill

A new Bill is currently making its way through parliament to replace the existing law which protects the rights of people who do not have the mental capacity to make decisions about their care.

Mental Capacity (Amendment) Bill

When a person lacks capacity to consent to their care arrangements including where they live and the type of care they receive a decision has to be made for them. This decision must be in their best interests and take into account their wishes and feelings.

Sometimes this involves reducing their independence or preventing them from leaving their place of residence and may amount to a “Deprivation of Liberty”. The right to liberty is a Human Right under Article 5 of the European Convention on Human Rights and as such any restriction on a person’s liberty must be lawfully authorised.

The current system governing these arrangements and ensuring there are safeguards in place was reviewed by the Law Commission in 2017. The report was highly critical of the current system as it had found that it was too complex and bureaucratic. It was not working as effectively as it could, with many applications to authorise care arrangements being submitted late. The consequence of this is that vulnerable people are being unlawfully deprived of their liberty in hospitals, care homes and even in their own homes. Clearly something has to change.

The government is now proposing to replace the existing scheme known as the “Deprivation of Liberty Safeguards” or “DoLs” with a new system which will be called the “Liberty Protection Safeguards”. A Bill is currently working its way through parliament with the aim of it being passed into law in 2021.

According to the Department of Health and Social Care the reforms aim to:

  • introduce a simpler process that involves families more and gives swifter access to assessments
  • be less burdensome on people, carers, families and local authorities
  • allow the NHS, rather than local authorities, to make decisions about their patients, allowing a more efficient and clearly accountable process
  • consider restrictions of people’s liberties as part of their overall care package
  • get rid of repeat assessments and authorisations when someone moves between a care home, hospital and ambulance as part of their treatment

Key Features

  • It will be possible to authorise an interim deprivation of liberty in three circumstances:

1. Where a decision relevant to whether there is authority to deprive the person of liberty is being sought from the Court of Protection;

2. Where steps are being taken (either by a responsible body or a care home manager) to obtain authorisation; or

3. In an emergency, e.g. where a patient is attempting to self-discharge or is refusing life-sustaining treatment.

  • The new scheme introduces a “responsible body” who will be required to authorise arrangements, this will be:

1. The “hospital manager” where the arrangements are carried out mainly in a hospital;

2. A CCG or Local Health Board in the case of arrangements carried out through NHS continuing health care (but not mainly in a hospital);

3. A local authority in all other cases, including where care is arranged by the local authority, and where care is provided to people paying for their own care

  • Before a responsible body can authorise the arrangements it must be satisfied that the following criteria is satisfied:

1. The person who is the subject of the arrangements lacks the capacity to consent to the arrangements;

2. The person is of unsound mind; and

3. The arrangements are necessary and proportionate.

  • Care Home managers must now arrange the relevant assessments and take the other necessary steps before an authorisation can be given by the responsible body for those whose arrangements are wholly or partly carried out in a care home.
  • The responsible body or care home will be required to consult with the person, their relatives, friends and carers in order to establish their wishes and feelings in relation to the arrangements.
  • A person who is not involved in the daily care of the individual concerned must carry out a pre-authorisation review as to whether the responsible body’s decision that the authorisation conditions are met is reasonable. Where a person is objecting, an “Approved Mental Capacity Professional” must carry out the review.
  • The individual concerned should be represented and supported by an “appropriate person” or Independent Mental Capacity Advocate (“IMCA”).
  • There will be ongoing safeguards including regular reviews. Authorisations can be renewed after the first year and then in longer periods of up to 3 years.
  • Mental Health patients in the community can be subject to a liberty protection safeguard as well as Mental Health Act requirements.

The Bill is not due to be brought into law until 2020 so further changes may yet be made. Watch out for the further articles on this topic.

How can we help?

If you have any concerns queries regarding the care arrangements of a person you may know then contact our specialist team for confidential and friend expert help and advice.

At Boyes Turner, our community care and court of protection teams are experienced in supporting individuals who lack capacity and their families through the legal, administrative and practical challenges that arise in relation to their care and residential arrangements. Our legal experts provide our clients with a range of levels of support, depending on the individual’s needs, from background legal advice and support in achieving appropriate levels of social care to managing local authority and ombudsman complaints or representing the individual and their family in judicial review proceedings. By ensuring that you understand the system and know your rights, we can help you obtain the right social care and support for your family member. 

For more information about how the community care and court of protection teams can help you or for a free initial discussion please contact them by email by email at

60 Seconds with Jamie Woods: Taking the leap from PI to Court of Protection

Jamie Woods recently joined Boyes Turner’s Court of Protection team. He joined us following over 10 years in personal injury claims, taking a courageous leap in changing specialisms and retraining in Court of Protection.

  • What kind of personal injury claims were you involved in?

For the past 10+ years I’ve acted on behalf of clients who had suffered a personal injury, particularly those suffering from complex industrial disease.

  • What attracted you to Court of Protection work and Boyes Turner?

Whilst I thoroughly enjoyed personal injury claims, I reached a point in my career where I wanted to embrace a fresh challenge.

I have taken great pride in having dedicated my career to building lasting relationships with my clients and helping them achieve outcomes which can make a real difference to their lives. I therefore wanted to pursue a change of specialism which allowed me to continue this. Court of Protection immediately stood out to me as being such an area of practice. 

Starting a new journey in your career is a very daunting experience, especially when you have been working in a particular role for so long. It was therefore important to me to not only choose the right practice specialism, but choose the right law firm to work with.

It is true that not all law firms are the same. I was already aware that Boyes Turner had a highly regarded and respected Court of Protection team and when the opportunity came up to become part of that, I didn’t hesitate to apply.

Ruth Meyer, who heads up the Court of Protection team, is exceptionally passionate about the work she does, the clients she acts for and the team she has. I knew when I first met Ruth that working with her and working within Court of Protection was right for me.

  • What work are you currently doing?

I am currently involved in the management of day to day financial matters for high value Deputyships and Trusts. This sees me acting on behalf of some of the most vulnerable people in society, from severely disabled children & young adults to the elderly.

My work involves assisting with decisions in relation to investments, personal budgets, capital expenditure, property sale/purchase and coordinating property adaptations tailored to individual clients with disabilities - including those who have received a damages award as a result of medical negligence or catastrophic injury.

  • How does the work you did previously help you in your new role?

Working within personal injury claims you can often find yourself working with clients who are experiencing difficult and challenging circumstances in their lives. It was therefore important to ensure I fully understood their needs and that I acted in their best interests as efficiently and as sensitively as possible.

Court of Protection is fast paced, in depth and challenging. No one day is the same and you can find yourself juggling various tasks at once, as well as finding yourself dealing with very difficult and sensitive issues. You therefore have to be able to meticulously manage your time, deal with issues under pressure, and put the client at the heart of everything you do in a supportive, patient and compassionate manner. These are skills that I had already developed over my career and they have proven invaluable to me when joining the Boyes Turner Court of Protection team.

  • What sort of work do you enjoy doing now you are in Court of Protection?

I enjoy meeting clients and having the opportunity to work closely with them and their families to find solutions which will help improve their quality of life.

I recently met a young girl with cerebral palsy, arising from medical negligence at birth. Working closely with her family, we helped her to obtain an all-terrain wheelchair so she could enjoy trips to the beach. She absolutely loves it and the wheelchair gives her the mobility to have experiences which she couldn’t easily have had before. It is these sorts of situations that make working within Court of Protection incredibly rewarding.

  • How do you see your future progressing?

Boyes Turner are a dynamic and forward thinking firm. They are not afraid to nurture talent and recognise genuine commitment and potential. Since starting, I am continuously afforded new opportunities to progress, learn and achieve my full potential.

The entire Court of Protection team are extremely talented, knowledgeable and experienced people. This makes all the difference and has really helped my transition to Court of Protection.

I can honestly say, even at this early stage of my new journey, that I had made the right decision to change specialisms. I now look forward to many successful and rewarding years within the Court of Protection team at Boyes Turner.

If you would like to find out more about how the Court of Protection team at Boyes Turner can help you please contact the team by email on

Interview with a fund manager: Alexander Wright talks to Richard McGregor of Arbuthnot Latham

Alexander Wright senior associate - solicitor in the Court of Protection team at Boyes Turner interviews Richard McGregor, the Head of Court of Protection & Personal Injury at Arbuthnot Latham. Alexander and Richard work closely together on both Deputyship and Personal Injury Trust cases. Richard explains his role and how he approaches investments for clients with compensation awards for personal injury, including brain injury.

  • Why Court of Protection/Personal Injury Trust work?

Previously I worked with some very wealthy private investors and enjoyed it, but I value working with vulnerable people more. It is a considerable responsibility knowing that a recipient of a damages award is reliant on their damages to cover their care needs for the rest of their life. Clients often have little if any investment experience and are very much depending on you.

Claimants generally don’t get an opportunity to go back to court in future years, if they were to run out of money, and their time frame could be fifty years or more, so we need to plan meticulously and work closely with families and their legal representatives over the years.

  • How did you get into Court of Protection/Personal Injury Trust work?

I started as a financial planner and have qualified as both a chartered financial planner and a chartered investment adviser. 15 years ago I was presented with an opportunity to get involved in Court of Protection work and thought it looked very interesting.  I have not looked back since and I can’t imagine specialising in any other area of financial planning and investment management.

  • What is different about Court of Protection/Personal Injury investment compared to your regular private investor?

Recipients of personal injury awards may receive a large amount of money, but it is crucial that this lasts them for the rest of their life, and there is no margin for error.

This is one of the key challenges and requires careful cash-flow and liquidity management, hands on investment risk management, and a close relationship with the deputy or trustees, and the claimant and their family, if appropriate.

Sometimes it means having challenging conversations about expenditure levels in the context of long term sustainability and the required investment risk to drive the return. However, this dialogue is crucial if we are to achieve a successful long term financial outcome, and it relies on having built a very strong relationship.

  • What is your experience of working with Boyes Turner’s Court of Protection team?

Many professions break down into highly specialist areas these days, and it is always reassuring to work with other professionals who have a clear track record and reputation for being highly specialist in their field. The team at Boyes Turner are highly specialist, and perhaps one of the key elements of this is experience

  • What do you value about the investment service you provide?

Arbuthnot Latham has a corporate accreditation as a Chartered Financial Planner as well as employing a number of chartered planners, including planners specialising within our Court of Protection and Personal Injury Team.

We also provide a discretionary investment service as we believe that the pro-active risk management approach is crucial for vulnerable clients, but we don’t create our own investment products to avoid conflict.

Our financial planners and investment managers work as a team, for each client, ensuring a personal service and an investment strategy that is constructed around each client’s individual needs.

  • Have you ever turned down a client?

I would never “turn down” a vulnerable client. However, I have from time to time advised a potential client not to invest, perhaps because investment management is not appropriate and their required solution is simplistic and short term e.g. a cash management solution.

I also enjoy providing some advice on a pro bono basis each year, which, I think, is an important part of the professional service we provide to vulnerable clients.

  • What do you do in your spare time?

I am pleased to say that I have recently been made Special Ambassador for the Child Brain Injury Trust, there are just four of us nationally. The Child Brain Injury Trust is very close to my heart and I thoroughly enjoy supporting them. Through my work, I get to see, first-hand, the incredible support the trust provides to children and their families following a child brain injury.

I have a wonderful family – with three children – so you can imagine how much of my time is spent! I also enjoy both mountain and road cycling, and have completed cycling sportives including the Dartmoor Classic Grande and the London-Surrey Ride 100 for the Child Brain Injury Trust. I am also a ferocious reader and book collector, and can’t help wondering into second hand book shops, much to my family’s annoyance!

If you would like to find out more about how the Court of Protection team at Boyes Turner can help you please contact the team by email on

So, you want to change your deputy?

You are never obliged to stay with the same deputy. The relationship between the deputy and their client must be built on confidence and trust and in the knowledge that they have considered your wishes. You may not always agree on something but then that gives you the opportunity to talk things through and reach a resolution.

Choice is absolutely essential. If you feel you are struggling to work with your deputy then you will feel stressed and costs will increase. You may even feel yourself reluctantly communicating. Surely this cannot be in a person’s ‘best interests’? – Something which goes to the heart of the Mental Capacity Act 2005 

We have a highly experienced team at Boyes Turner and each team member is hand-picked for their empathy, experience and ability to work with people from all different backgrounds. The team is led by Ruth Meyer with over 20 years’ experience. We are specialists in applications to the Court of Protection and acting as a deputy for finances.

At Boyes Turner we don’t just take over but instead work with people to ensure that the spirit of the Mental Capacity Act is adhered to. This includes supporting people in the decision making process so that we take into account their own wishes and feelings as well as their beliefs and values and any other factor that should be taken into account.  We also ensure that we take into account the views of others such as anyone engaged in caring for the person or interested in their welfare and quite often than not this is the parents of the person concerned.

There have been several occasions in which we have helped clients who were either unhappy with their current deputy or felt that their current deputy didn’t have the skills to be able to fully support them and act in their best interest. We have had matters referred to us not only from the general public but also from other solicitors, case managers, financial advisers and other experts.

We would be happy to have a free initial discussion to work out what is best for you and to ensure that any transfer from one deputy to the next is as seamless as possible. 

If you would like to discuss your current deputyship arrangement or to talk about how to set one up please email our specialist team on

What is a professional deputy?

A professional deputy is a practising solicitor with several years of experience in acting for vulnerable clients. They manage the property and affairs of both adults and children who are deemed to be mentally incapable of making their own financial decisions. With children, it is on the basis that they would not be considered to have sufficient mental capacity to manage their finances by the age of 18 and it is likely that they would have received a compensation award as a result of a medical negligence action.

A professional deputy will have a thorough understanding of the Mental Capacity Act 2005 and adhere to the deputyship standards issued by the Office of the Public Guardian (OPG) which can be found here.

They are appointed by the Court of Protection and can be a panel deputy (also known as a ‘Deputy of Last Resort’) or a solicitor of your own choice. Choice is crucial. It is essential that you work with the right person who takes time to listen to you and explain a solution to financial issues.

What does a professional deputy do?

We do not get involved in making financial decisions that a person can make themselves. For instance a person may be able to manage a modest amount of money without our involvement. However, generally we are involved in the routine day to day finances such as paying utilities and invoices for therapy, acting as an employer and paying carers, arranging the payment of tax and making sure you have enough money to meet your needs.

We also get involved in the purchase and sale of property as well as adapting it and working with a team of experts such as architects, surveyors, occupational therapists and VAT experts to ensure the best possible financial outcome.

As a professional deputy we will work alongside a financial adviser to ensure that your money is safely and securely invested but also accessible to meet your needs.

In respect to children and young adults under the age of 25 we are involved in ensuring that your Education and Healthcare Plan fully meets your need and provides you with the therapies that you are entitled to. In this respect we work alongside our education solicitors and the family to achieve the best outcome.

As you can see we take a broad and far reaching approach!

How are professional deputies supervised?

Professional deputies are supervised by the OPG which are the administrative arm of the Court of Protection. The deputy is expected to complete annual accounts as well as an estimate of their annual costs for the OPG to review. They are expected to always act in good faith and in the best interests of their client. The OPG can send a court visitor to discuss with the deputy what policies and procedures they have in place to protect their clients’ interests.

How do they charge?

The OPG have issued a leaflet on professional deputyship fees which can be found at here.

Professional deputyship hourly rates can be found here. These are set by the Government and have not changed since 2010. We operate under Reading rates, which are National Band 1 and considerably less expensive than London rates, making us extremely cost effective.

Each year a professional deputy can either accept “fixed costs” as set out here or ask for the Senior Court Costs Office (SCCO) to assess their costs. The SCCO will look at not only the hourly rate of the fee earner but also the time taken to complete that work to ensure that it is not only fair and reasonable but also proportionate to the value of the assets. We always prefer to have our costs assessed by an independent person.

Top 7 reasons why you should appoint a professional deputy

  1. Peace of mind and knowing that someone with considerable experience will be managing the finances in a professional way so that the family can concentrate on care and welfare issues.
  2. All legal fees are overseen independently by the SCCO but in particular the deputy will work with the family to keep costs as low as possible.
  3. Professional deputies quite often have an extensive network of other contacts such as care managers, therapists, accountants and financial advisers so that the best team can be put in place to assist a client in a holistic way.
  4. Professional deputies will be able to make savings in other areas that a lay deputy may not be aware of such as Council Tax reductions.
  5. Professional deputies will have a working knowledge of other inter-related financial matters such as State Benefits, tax and VAT exemptions for equipment.
  6. Professional deputies will adhere to the deputyship standards as set down by the OPG who also provide independent supervision.
  7. A professional deputy will not only have a security bond in place which is a form of insurance protecting the financial assets of the person concerned but they will also have their own professional indemnity insurance.

Why us?

Clients sometimes worry that a Professional Deputy will “take over”. Boyes Turner’s professional deputies are very experienced and will work with a family to ensure that they always act in the client’s best interests. In any event, under Section 4 of the MCA 2005 when acting in best interests a deputy must take into account “if practical and appropriate” the views of ‘anyone engaged in caring for the person or interested in their welfare’. More often than not this will be the immediate family. A professional deputy will know this but it is helpful for families to be aware of this when instructing a solicitor for it gives them the assurance that they too have a voice when decisions are made on behalf of their loved one.

We are regularly appointed by the Court of Protection to act as a professional deputy for individuals who lack capacity. We have particular expertise in managing significant awards of compensation either through medical negligence or through an acquired brain injury but equally our experience means we are adept at managing the finances of people with dementia or other age related issues that affect capacity.

Each case is individual. We take the time to get to know our clients and their family first. We appreciate how stressful our client’s lives are and we will work with you to manage finances and support you in your decision making. Even though we concentrate on finances we never forget the human side to our work. It is not just about finances but also about mutual respect that leads to trust and confidence in what we do.


Former Senior Judge warns of risks with Powers of Attorney

Yesterday an eminent former member of the judiciary spoke on the BBC about his concerns with Powers of Attorney. Denzil Lush was the most senior judge at the Court of Protection from 1996 until he retired in July 2016. He knows a thing or two about Powers of Attorney and Deputyship.

There has been a huge push over the years for people to make Powers of Attorney, and for good reason. We never know what might happen to us, or when. For those who suffer a brain injury, or even a physical injury, having a Power of Attorney in place can mean that if you need help your finances can be looked after immediately by someone that you trust.

However, today Denzil Lush highlighted an important concern. Some people make Powers of Attorney without having the right advice or an opportunity to think about the consequences or the alternatives. The people you appoint in your Power of Attorney may not be the best people to manage your property and finances, and it could lead to a breakdown in the family relationship. For vulnerable people it could lead to financial abuse like that which Frank Willett suffered.

The former Senior Judge said that for him, the alternative – a Deputyship – was the better option. There are many reason why he thinks that. For one, there is more supervision of the person acting on your behalf if they are a Deputy appointed by the Court. They have to produce accounts each year. They will be visited on a regular basis to make sure everything done properly and you are looked after. With Deputyships, there is also a security bond, which protects the value of your estate if the person acting on your behalf acts outside of their authority. The downside is that you will have little or no say in who is appointed to manage your financial affairs, and it can sometimes take several months for someone to get the authority they need to manage your finances. A Deputy can only be appointed once someone has lost capacity.

Former Senior Judge Lush said he would not make a Power of Attorney. For him, the Deputyship systems was a better one. For me, the Power of Attorney system would work well. This is a personal choice that we all need to consider. It’s about what is right in your own circumstances, and getting the right advice.

Top 10 ways a deputy can save money!

I act as a property and finance Deputy for many clients. This means I am appointed by the Court to make decisions about finances when they are unable to make the decision themselves.

I always try to save clients money. After all, I would do the same if it was my own money.

Here are my Top 10 ways in which we have saved clients money:


  • Always negotiate on estate agents fees. Recently we have saved a client £5,000.


  • Negotiate on fund manager’s fees. In certain cases they will cap the annual fee which recently meant that we were able to save the client over £40,000 over a ten year period.


  • Make sure you compare quotes on car insurance. We were able to save a client £1,600 by making one telephone call.


  • Always negotiate on rent especially if paying six months up front.


  • It is possible to negotiate the interest rate paid by the Bank so as to receive a slightly higher rate.


  • Ensure that you apply for all entitlement to State funding and that State Benefits are reviewed annually.


  • We have reclaimed the VAT on equipment for disabled clients and where adaptations have been made.


  • We have been able to obtain Council Tax reductions where properties have been adapted. On one occasion I was able to arrange to have this backdated 10 years!


  • We always review the education and health care plans for students under the age of 25 so as to ensure that all therapy that should be included is included so that it is correctly paid for by the local authority and not privately funded.


  • Clients who receive annual periodical payments should always ensure that the calculations from insurers or from the NHSLA are checked carefully as it is not unknown for there to be errors which need to be corrected.

Brain Injury Group

Brain Injury Group
The Court of Protection Team are now members of the Brain Injury Group. This is a national network of specialist brain injury lawyers and other experts that provide access to a complete package of care and support for people affected by brain injury.

Our Court of Protection Team represents clients affected by brain injury through both deputyship and trusts and our partnership with the brain injury group enhances the support we can give.

We are now on a panel of experts that can assist with many types of Court of Protection applications.  By being part of the Brain Injury Group we now also have access to the UK’s leading provider of independent mental capacity assessments as well as to a specialist independent financial adviser.

Q&A with Anne Pearson

Over the following weeks we will be sharing a series of question and answer articles about our day-to-day lives in a Court of Protection team. This week, I interviewed Anne Pearson who is a Senior Manager in the Court of Protection team.

Anne Pearson

Anne has specialised in Court of Protection matters for over 15 years. Originally, Anne was a nurse before moving into the legal profession. Anne first worked on fast track personal injury matters before progressing to assist with catastrophic injury claims, including the reported catastrophic case of Biesheuvel v Burrell (1998) which was, at the time, the largest compensation award in the UK for a spinal injury matter.

  • How has your experience being a nurse and a personal injury lawyer influenced your work in COP? 

    My original background is in nursing in Leicester. After I took maternity leave I wanted to look for an alternative career. I relocated to Buckinghamshire in 1996 and found a position in a firm in Slough dealing with personal injury claims. As I become more experienced in this area of law I took on more catastrophic claims for spinal and head injury claims. This work introduced me to Court of Protection work.

    I began work in the Court of Protection area prior to the Mental Capacity Act where Deputies were still called Receivers. I have now been dealing solely with Court of Protection work for 15 years. The implementation of the Mental Capacity Act saw much more responsibility passed from the Court to the Deputy. This proved to be much more beneficial to the clients as it meant they could be much more involved in the decision making. My background in nursing gave me a better understanding of the injuries and associated issues in the personal injury cases.

    My knowledge of personal injury helped with understanding how a claim is progressed and how the compensation award for catastrophic cases was calculated. So both nursing and working in personal injury have really helped my work in Court of Protection.

  • Which personal skills does it take to succeed at this type of work? 

    It is really important for a Court of Protection practitioner to have empathy, understanding and be able to remain calm in stressful situations. I always remember that an accident causing catastrophic injury or medical negligence has devastating consequences to our clients and their families. I always bear that in mind when dealing with the families, particularly if they are being demanding.

  • What is the most rewarding part of your work? 

    Our aim within the Court of Protection team and in line with the Court of Protection requirements is to empower our clients as much as possible. That is easier to achieve with some clients more than others, depending on the severity of their needs. Some situations where our clients require increased assistance is when we are purchasing and adapting a property and applying for their benefits. When purchasing a new property for a client I always ensure I apply for disabled funding grants (DFG).

    I have significant experience applying for DFGs and I have been successful on a number of occasions. I also have significant experience with applying for benefits and transitioning my clients from Disability Living Allowance to Personal Independence Payments (PIP).

    To apply for PIP there is a very complex questionnaire to be completed so as to achieve the maximum benefit to the client.However, I gain most satisfaction from seeing that my client is happy and seeing them engage with me by smiling or looking pleased to see me. That makes all the hard work behind the scenes worthwhile because I know that I have done my best to provide my client with the best quality of life.

Q&A with Emma Wheeldon

Emma Wheeldon

Emma is a paralegal in the Court of Protection team, assisting Ruth and the team with Deputyship and Personal Injury Trust work. Emma deals with clients on a day-to-day basis as well as liaising with other professionals in order to make the clients’ lives as easy as possible wherever she can.

  • How does working in the Court of Protection team compare with other jobs you have had?

    No two days are ever the same! In previous jobs my work has been similar most days and almost predictable, but in the Court of Protection team this is never the case and this is what I love! Most days I have a plan of what I am going to get done but one phone call can change a whole morning and a new plan takes over.

    I find it so rewarding when helping our vulnerable clients and their families to find a solution to a problem that has occurred.

  • What is a typical day like in the Court of Protection team?

    It has been said many times I could have a variety of job titles such as banker, interior designer, managing agent, PA, social worker, travel coordinator, along with a few others. My job definitely varies on a day-to day basis.In the morning when I arrive there is normally a pile of invoices that need to be checked and payments made, which can range from house deposits to gardening work. We have a number of ongoing house adaptation projects – I regularly speak to the client’s family regarding decoration and appliances to pass information onto the builder.

    I may be ticking off that to-do-list when I get a phone call saying a taxi has not arrived where it should be for a client and they are going to miss a hospital appointment, or a call that a family’s boiler has broken down and they have no heating.  In this instance I have to act quickly to find a solution to the problem, as although no one likes to be without their heating or hot water, for our vulnerable children and adults it is crucial that their heating is working.It may then be the end of the day and before I leave the office I receive an urgent invoice for a piece of equipment that will greatly enhance a young child’s life. I always like to make sure these payments are actioned straightaway as this one piece of equipment can make all the difference to the child.

  • What is the most memorable event that happened whilst you were in this team?

    There are so many memorable moments and I couldn’t possibly list them all. One of my favourite moments is when I received a physiotherapist’s report regarding a child who had not received physiotherapy input for many years and was really in need of some therapy. After researching many physiotherapists, I found someone who could visit the client. After just a few sessions the report I received highlighted the incredible differences the therapist had made to this child’s life. It is so rewarding to know that the hard work paid off and the child was really benefiting from the therapy.

    I feel that I am in a very privileged position to be able to help some very vulnerable children and adults. Life has changed so unexpectedly for our families and I have total admiration for what they do every single day. If I can help our clients and families by taking a little bit of pressure from them and helping sort a problem then I can go home knowing I have made a difference.

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The service was personal, professional and considered. I was treated so kindly and in the end I knew that not only had I found the right organisation but also the right person.

Boyes Turner client

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